Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Timeline
Generic

Kevin Schoepp

Spring Hill,FL

Summary

Patient Technical Service Representative with 8 years providing workable and effective solutions to customers via voice chat and in person. Successful at converting upset ticket filers into satisfied clients. Always ready to tackle difficult electrical and mechanical issues by applying deep professional knowledge to address technical obstacles.


Nimble Technician adept at quickly and effectively rectifying technical problems and concerns. Provider of thoroughly researched technical advice easily understood by clients of any vocational level. Skilled at effectively communicating complex repair and replacement guidelines to diverse clientele via in-person, online and voice-based support interactions.


Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

15
15
years of professional experience

Work History

Technical Service Representative

Xerox
11.2016 - 02.2024
  • Enhanced customer satisfaction by providing timely and effective technical support to clients.
  • Resolved complex technical issues for improved system performance and user experience.
  • Assisted in product development by identifying and addressing recurring customer concerns.
  • Conducted thorough diagnostics to accurately identify and resolve hardware and software issues.
  • Improved client retention rates with prompt resolution of escalated issues and proactive followups.
  • Decreased call wait times through efficient problem-solving techniques, resulting in higher customer satisfaction levels.
  • Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.

Store Manager

711 Gas Station
10.2008 - 11.2016
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Education

GED -

GED Testing Service
Tampa, FL
11.2021

Skills

  • Application support
  • System Maintenance
  • Remote Diagnosis
  • Hardware upgrades
  • Windows 10
  • Network configuration
  • Technical documents comprehension
  • Customer Service
  • Remote Support
  • Technical Support
  • Hardware Configuration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Work-life balanceTeam Building / Company RetreatsPaid time off401k matchWork from home option

Software

Windows 10/11

Timeline

Technical Service Representative

Xerox
11.2016 - 02.2024

Store Manager

711 Gas Station
10.2008 - 11.2016

GED -

GED Testing Service

Similar Profiles

CREATE PROFILE
Kevin Schoepp