Kevin Scott
Orange,TX
Summary
Goal-driven Field Operations Supervisor ready to apply skills and professional experience to a new role at Charter Communications. Expert at accomplishing challenging company demands by utilizing strengths in team leadership and problem solving. Well-versed in overseeing Field Technician work and implementing process improvements.
Overview
10
10
years of professional experience
Work History
Field Operations Supervisor
Charter Communications, Time Warner Cable
06.2021 - Current
- Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
- Developed training materials and facilitated onboarding processes for new hires, improving overall team performance.
- Maintained accurate documentation of field activities, facilitating efficient reporting and analysis of results.
- Implemented safety protocols for field operations, reducing workplace accidents and maintaining compliance with industry regulations.
- Streamlined communication between departments, fostering collaboration and efficient problem solving.
- Collaborated with management to develop strategic plans for operational improvements, driving long-term success in the organization.
- Supervised a team of technicians, maintaining high-quality work standards and promoting safe practices in the field.
- Coordinated with other supervisors to allocate resources effectively, minimizing downtime and maximizing productivity.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
Field Tech V
Charter Communications
11.2020 - 06.2021
- Installed wiring, cabling and networking hardware on customer premises.
- Responded to service requests during and after business hours.
- Worked closely with network administrators and IT to deliver quality service.
- Reduced downtime by promptly addressing and resolving technical issues in the field.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Maintained safety compliance during field operations, reducing workplace accidents and injuries.
- Increased customer satisfaction by providing timely updates and progress reports on Installations and service calls
- Assisted in training new team members, ensuring consistent performance across the department.
- Exceeded customer expectations with prompt resolution of service requests while maintaining a professional demeanor at all times.
TQA Technician
Charter Communnications
03.2019 - 11.2020
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Field Technician I - IV
Charter Communications
10.2013 - 03.2019
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Collaborated with team members to complete complex installations.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Optimized resources by thoroughly evaluating site conditions prior to beginning any installation or repair work.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Kept detailed records of field measurements and data.
- Utilized safety practices with no complaints or accidents.
- Delivered high-quality work by diligently following standard operating procedures.
- Worked with diverse types of weather and ground conditions.
- Enacted successful repairs by applying technical skills and operations knowledge.
Education
High School Diploma -
Little Cypress- Mauriceville High School
7327 TX-87, Orange, TX 7763205.2007
Skills
- Team Supervision
- Inventory Tracking
- Team Leadership
- Employee Training
- Equipment Operation
- Cross-Functional Collaboration
- Safe Operating Procedures
- Hiring and Onboarding
- Multitasking
- Active Listening
Timeline
Field Operations Supervisor
Charter Communications, Time Warner Cable
06.2021 - Current
Field Tech V
Charter Communications
11.2020 - 06.2021
TQA Technician
Charter Communnications
03.2019 - 11.2020
Field Technician I - IV
Charter Communications
10.2013 - 03.2019
High School Diploma -
Little Cypress- Mauriceville High School
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