Kevin Screen
QA Operations Manager
Rincon,GA.
Summary
Objectives To be able to use my computer skills and knowledge in the cyber field in helping customers with their technical needs. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
QA Operations Manager
FedEx Ground
03.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Investigated and resolved departmental non-conformances.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Eased team transitions and new employee orientation through effective training and development.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Fed Ex Package Handler
Fed Ex Ground
09.2021 - 02.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Fedex Ground Delivery Driver
PRD Delivery
04.2021 - 09.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Verified daily deliveries against shipping instructions before delivering to customers.
GM overnight stocker
Walmart GM Dry
04.2020 - 07.2020
- I Stock frozen and dairy with a team, and where needed in the store
- I down stack pallets to L-carts for stocking the shelves in the store
- I assist my co-workers when they need help finishing their L-carts.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Intern
Kobus Technologies
12.2018 - 04.2019
- Troubleshoot and repair as needed such as running virus scanners, replacing hardware, and setting up new computers for customers
- Rebuild Networks as needed (making new networking cables and installing them), ensure the customer has access to all their needs
- Assist lead tech with Managed Services when needed.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
Installation Technician
Sabre Industries/ Install Tech
05.2013 - 09.2015
- Installing equipment in telecom shelters, Wiring DAS panels in First Solar Tech buildings, wiring low and medium voltage in SMA tech buildings, Build and installed Cat 5e wires
- Followed all company guidelines regarding safety procedures when out in field.
- Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
Archery Technician
Bass Pro Shops
07.2012 - 05.2013
- Archery Setup and repair, custom orders and repairs, sales, Inventory Specialist, stocking, ordering, customer service
- Maintained hazard-free archery bench and organized stock room.
- Managed daily workflow and performed arrow cutting, fletching, accessory installation, and re-stringing.
- Followed instructions according to specific customer requests, customizing archery setups and installing accessories as directed.
- Adhered to established policies and procedures related to safety, loss prevention and sales regulations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Maintenance Crew Leader
City of Pooler
11.2002 - 10.2011
- Maintain the city wells, change chlorine cylinders, rebuild chlorinator heads, repair city water mains, repair and replace fire hydrants, ordering materials for the water department
- Schedule on-call crew and night crew, assign duties, equipment operator, train and supervise new-hires
- Department of Naval Reserve
- Supervised employee performance, preventive maintenance and safety.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
- Executed tasks within time and budget constraints.
Petty Officer Second Class
United States Naval Reserves
02.2002 - 11.2007
- Vertical Replenishment operations, MHE operations, OHE operations, Anti-terrorism, Firefighting, Engineman
- Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Aircraft Structural Assembly Technician -
Savannah Technical College
Savannah, GAAssociates of Applied Science - Cyber Technology- Network Security
Bossier Parish Community College
Bossier City, LA05.2020
Skills
- Building computers
- Installing software
- Building Ethernet cables
- Setting up computers and software
- Managerial and leadership skills
- Customer service and support
- Works well with a team
- Comptia Healthcare IT technician
- Comptia IT Fundamentals
- Aircraft Structural Assembly Technician
- Cost Containment
- Quality Assurance and Control
Timeline
QA Operations Manager
FedEx Ground
03.2022 - Current
Fed Ex Package Handler
Fed Ex Ground
09.2021 - 02.2022
Fedex Ground Delivery Driver
PRD Delivery
04.2021 - 09.2021
GM overnight stocker
Walmart GM Dry
04.2020 - 07.2020
Intern
Kobus Technologies
12.2018 - 04.2019
Installation Technician
Sabre Industries/ Install Tech
05.2013 - 09.2015
Archery Technician
Bass Pro Shops
07.2012 - 05.2013
Maintenance Crew Leader
City of Pooler
11.2002 - 10.2011
Petty Officer Second Class
United States Naval Reserves
02.2002 - 11.2007
Aircraft Structural Assembly Technician -
Savannah Technical College
Associates of Applied Science - Cyber Technology- Network Security
Bossier Parish Community College
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