Results-oriented Manager with 15 years in specimen processing and data entry operations. Skilled in enhancing workflow and service speed while managing performance and staff development. Proven leader of customer-focused teams, driving commitment to service excellence. Experienced in resolving critical issues and orchestrating multiple projects, ensuring adherence to safety and quality standards.
Overview
28
28
years of professional experience
Work History
Supervisor, Accessioning
Main Line Health Hospital
Lankenau
07.2022 - Current
Oversee the receipt, accessioning, and preparation of various laboratory specimens according to standard protocols and safety guidelines.
Supervised specimen processing and accessioning activities in the laboratory.
Provide training for new staff members and ensure ongoing professional development of existing team members.
Develop and write standard operating procedures, develop training exercises and maintain staff competence.
Conducted regular team meetings and performance evaluations to identify skill development needs.
Oversee all processes related to specimens sent out to reference laboratories, ensuring that the results are available to clinicians.
Monitored specimen quality and addressed issues related to quantity and integrity.
Enforced compliance with laboratory regulations, protocols, and safety guidelines to ensure operational integrity.
Collaborated with Quality Assurance team to implement and maintain effective quality control measures.
Collaborate with other laboratory departments, such as Hematology, Microbiology, and Chemistry, to ensure seamless specimen flow and timely test results.
Supervisor, Processing
Laboratory Corporation of America (LabCorp)
Bristol
03.2017 - 05.2022
Supervise the evening shift processing department.
Managed employee work schedules, vacation requests, and performance evaluations to optimize team performance and ensure coverage.
Communicate expectations and goals, disciplinary action and improvement plans, perform interview and bi-annual appraisals and reviews.
Evaluate departmental staffing needs; interview, evaluate and select candidates.
Determine work procedures and expedite workflow to maintain departmental / client TAT expectations.
Participate in external / internal inspections as required by CAP and/or SAMSHA or other governing agencies.
Maintain up-to-date laboratory procedures (SOPs).
Oversaw inventory and ordering of laboratory supplies.
Ensures that employees are meeting their productivity metrics.
Trains new and current employee and orients staff.
Cultivated collaborative relationships between departments, enhancing communication and streamlining workflow.
Administer policies consistently and fairly.
Contributed to one of the largest clinical laboratory networks by supporting operations across 36 primary laboratories in the United States.
Supervisor, Accessioning
Drugscan Inc.
Horsham
04.2014 - 07.2016
Supervised day and evening shift laboratory operations, ensuring smooth workflow and adherence to quality standards.
Resolved problems immediately and created preventive measures to enhance operational efficiency.
Oversee logistic/courier’s department, ensure all specimens were picked up and delivered to Laboratory.
Training and coaching for professional development.
Review and update standard operating procedures.
Compiled statistical reports to analyze laboratory performance.
Offers toxicology monitoring services, including drug-free workplace testing, pain-management monitoring, post-mortem testing, healthcare professional recovery monitoring, and law-enforcement drugs and alcohol testing.
Supervisor, Specimen Processing
Medical Laboratory Diagnostic
Cedar knolls
06.2012 - 04.2014
Direct Supervisor managing a team of 15+ responsible for specimen processing.
Manage overall operations for the entire laboratory on 2nd shift.
Oversaw evening laboratory operations and customer service for 2nd shift, ensuring smooth workflow and high service standards.
Supported management of all staff across three departments during 2nd and 3rd shifts, ensuring operational continuity.
Monitor processing quality and productivity via statistical reports.
Create new standard operating procedures (SOP), review and update current procedures.
Liaised between specimen handling area and customer service, professional service, sales, and laboratory departments to streamline communication and address issues.
Developed and implemented quality assurance measures, enhancing monitoring of department efficiency and driving continuous improvement.
Supervisor, Central Processing
NEW YORK PRESBYTARIAN HOSPITAL
New York
08.2006 - 07.2010
Innovated registration process benchmarking a record-setting improvement in central operation; reducing turnaround time by 83%, increasing production by 80% and reducing overtime by 40%.
Led central processing operation to enhance workflow efficiency.
Trained and supervised a team of 15+ laboratory assistants.
Ensured swift handling of special accounts by creating a dedicated workflow.
Collaborated with departments to streamline communication and effectively resolve operational issues.
Conducted annual competency assessments for laboratory staff to ensure compliance with industry standards.
Partnered with human resources to implement initiatives that improved employee morale and motivation.
Hospital ranking number 1 in NY state and among the top 6 in the United States.
Supervisor, Specimen Processing
ANTECH DIAGNOSTICS
Lake Success
03.1998 - 03.2005
Managed identification and distribution flow of specimens to ensure timely processing.
Advanced to increasingly responsible positions, culminating in management role with oversight for a staff of 100+ employees.
Developed and implemented a nationwide system of processing avian/exotic specimen.
Handled high work volumes while meeting deadlines and resolving issues with problem specimens.
Prepared blood samples to be tested by lab technicians and doctors.
Trained employees in handling avian and exotic specimens.
Collaborated with Hematology, Chemistry, Cytology, Histology, Pathology, Serology, Data Entry, and Parasitology to resolve conflicts regarding medical forms and blood specimens.
Negotiated employee flexibility for production improvement.
Largest veterinary research lab throughout the United States.
Education
Management Training - OSHA Safety, Fire Safety, HIPPA Security Rules, Time Management, Motivating Others, Performance Expectations and leadership seminars
NEW YORK PRESBYTARIAN HOSPITAL
NEW YORK, NY
Skills
Production Operations Management
Order Fulfillment
Inventory Management
Quality Improvement
Cost reduction
Customer Service Management
Complaint resolution
Customer satisfaction
Teambuilding & Training
Front-End Supervision
Timeline
Supervisor, Accessioning
Main Line Health Hospital
07.2022 - Current
Supervisor, Processing
Laboratory Corporation of America (LabCorp)
03.2017 - 05.2022
Supervisor, Accessioning
Drugscan Inc.
04.2014 - 07.2016
Supervisor, Specimen Processing
Medical Laboratory Diagnostic
06.2012 - 04.2014
Supervisor, Central Processing
NEW YORK PRESBYTARIAN HOSPITAL
08.2006 - 07.2010
Supervisor, Specimen Processing
ANTECH DIAGNOSTICS
03.1998 - 03.2005
Management Training - OSHA Safety, Fire Safety, HIPPA Security Rules, Time Management, Motivating Others, Performance Expectations and leadership seminars