Kevin Selders
Lock Haven,Pa
Summary
Dynamic Store Manager with a proven track record at Rutter's, excelling in customer service and staff training. Enhanced operational efficiency through effective inventory management and strategic scheduling, resulting in increased sales revenue. Recognized for outstanding communication skills and problem-solving abilities, fostering a positive work environment and driving team success.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Rutter's
01.2022 - 11.2025
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff of approximately 25 to 30 team members to enhance customer service skills and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform strategic merchandising decisions.
- Managed scheduling and payroll functions to maintain labor cost efficiency.
- Developed promotional strategies to drive in-store traffic and increase sales revenue.
- Ensured high standards of cleanliness and safety throughout the store environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Restaurant Manager
Rutter's
11.2020 - 01.2022
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff of approximately 25 team members to enhance team performance and operational efficiency.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Developed and enforced standard operating procedures for food safety compliance.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant Manager
Baby's Burgers and Shakes
09.2009 - 03.2020
- Analyzed sales trends to inform menu adjustments and promotional strategies.
- Collaborated with vendors to negotiate favorable terms and secure quality supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Increased sales during off-peak hours by creating and promoting special offers.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Education
High School Diploma -
State College Area High School
State College, PASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Retail inventory management
- Recruitment and hiring
- POS systems
- Policies and procedures
- Staff management
- Employee scheduling
- Order management
- Cash management
Certification
- ramp certification
- serv-safe certification
Timeline
Store Manager
Rutter's
01.2022 - 11.2025
Restaurant Manager
Rutter's
11.2020 - 01.2022
Restaurant Manager
Baby's Burgers and Shakes
09.2009 - 03.2020
High School Diploma -
State College Area High School