Kevin Sents
Independence,IA
Summary
Personable travel agent used to deadline-driven environments. Expert in cruise vacation packages. Resourceful Travel Consultant passionate about providing dream experiences in cruise travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Sales-oriented with excellent administrative skills and experience. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from 3 years of hands-on experience in travel industry.
Overview
6
6
years of professional experience
Work History
Travel Advisor
Self-employeed
04.2021 - Current
- Resolved travel problems, processed complaints to maintain customer satisfaction.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Provided travel brochures and publications to build relationships, drive more traffic and bookings and showcase expertise.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Referenced company contracts and rate desk to balance rate and revenue for client and company.
- Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Updated and maintained customer databases to increase customer retention.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Floor Care Specialist
Buchanan County HealthCenter
04.2021 - Current
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Maintained cleanliness of restrooms by washing down and properly sanitizing floors
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Operated buffers and burnishers to clean and polish floors.
- Performed daily facility checklists for cleaning floors.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained floor cleaning and waxing equipment.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Worked with Administration on a budget and purchases
- Worked Department heads on scheduling work to be done.
Hardware Associate
Geater Machining
12.2017 - 04.2021
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked with engineer on blue prints and Hardware to be used
- Applied different types of hardware using different types of applicators.
- worked within Tolerance as stated on the blue print.
- maintained a work efficience of around 120%
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Arts - Business Administration And Management
Ellsworth Community College
Iowa Falls, IA05.1991
Skills
- Communication skills
- Computer skills
- Headworker
- Competitive
- Positive attitude
- good listener
- Enthusiastic
- goal Oriented
- Travel Knowledge
- Client Consultations
- Brand Awareness
- Marketing
- Professional Relationships
- Critical Thinking
- Social Media Platforms
- Selling Skills
- Client Retention Strategies
Timeline
Travel Advisor
Self-employeed
04.2021 - Current
Floor Care Specialist
Buchanan County HealthCenter
04.2021 - Current
Hardware Associate
Geater Machining
12.2017 - 04.2021
Associate of Arts - Business Administration And Management
Ellsworth Community College
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