Kevin Serrano
Mesa,Arizona
Summary
Dedicated and organized team leader with over 11 years of volunteer experience across diverse operational departments within the Religious Order of Jehovah’s Witnesses. Expertise in human resources coordination, team supervision, and cross-department collaboration, complemented by a proven ability to maintain confidentiality and promote operational efficiency. Recognized for fostering positive team morale and driving initiatives that enhance productivity. Eager to leverage strong leadership and HR skills in a professional Human Resources or Administrative role to contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Human Resources Coordinator
Religious Order Of Jehovah's Witnesses
10.2023 - Current
- Developed and implemented HR policies to enhance employee engagement and compliance.
- Led recruitment processes, from job postings to candidate onboarding and orientation.
- Conducted training sessions on company policies, compliance, and professional development initiatives.
- Collaborated with management to identify staffing needs and develop workforce planning strategies.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Building Services Supervisor
Religious Order Of Jehovah's Witnesses
01.2020 - 10.2023
- Supervised daily operations of building maintenance and repair activities.
- Coordinated schedules for maintenance staff to ensure optimal workflow efficiency.
- Developed training materials for new team members on operational protocols.
- Managed inventory of supplies and equipment, ensuring adequate stock levels.
- Implemented process improvements, enhancing response times for service requests.
- Maintained a clean and organized workspace to promote efficiency, safety, and compliance with facility standards.
Print Production Coordinator
Religious Order Of Jehovah's Witnesses
06.2016 - 01.2020
- Coordinated print production schedules to ensure timely project completion.
- Streamlined workflow processes, enhancing efficiency across multiple print projects.
- Developed standard operating procedures for print production to enhance consistency and accuracy.
- Mentored junior staff in best practices for print production coordination and project management.
- Analyzed production data to identify trends, facilitating informed decision-making for resource allocation.
- Managed high-volume printing projects, ensuring timely delivery and consistent quality.
- Analyzed production data and prepared reports for senior management.
Waterproofer
Religious Order Of Jehovah's Witnesses
09.2014 - 06.2016
- Applied waterproofing techniques to prevent water intrusion in various structures.
- Collaborated with construction teams to ensure proper installation of waterproof systems.
- Trained junior staff on best practices for waterproofing application and safety protocols.
- Trained and supervised team of construction workers.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05-2012
No Degree - Internal Training and Leadership Development
Religious Order of Jehovah’s Witnesses
Skills
- Human Resources Support
- Team Leadership & Training
- Confidentiality & Compliance
- Scheduling & Coordination
- Operations & Maintenance Oversight
- Communication & Conflict Resolution
- Process Efficiency & Organization
- HR policy development
- Recruitment process management
- Employee onboarding
- Internal investigations
Accomplishments
- Supervised team of 10 staff members.
- Implemented a digital onboarding system that replaced manual paperwork, improving efficiency and allowing new arrivals to begin work fully prepared on their first day.
- Revised and standardized all pre-set HR email templates to reflect updated organizational policies and tone, ensuring consistency and professionalism in all internal communications.
Languages
English & Spanish
Timeline
Human Resources Coordinator
Religious Order Of Jehovah's Witnesses
10.2023 - Current
Building Services Supervisor
Religious Order Of Jehovah's Witnesses
01.2020 - 10.2023
Print Production Coordinator
Religious Order Of Jehovah's Witnesses
06.2016 - 01.2020
Waterproofer
Religious Order Of Jehovah's Witnesses
09.2014 - 06.2016
High School Diploma -
Red Mountain High School
No Degree - Internal Training and Leadership Development
Religious Order of Jehovah’s Witnesses