Kevin Shaffer
Gainesville,GA
Summary
Results-driven sales professional with a proven track record in client acquisition, revenue generation, and relationship management. Expertise in prospecting, negotiation, and leveraging CRM tools such as Salesforce to build sales pipelines and consistently exceed targets. Analyzes market trends, crafts strategic solutions, and delivers exceptional customer experiences to drive business growth.
Overview
6
6
years of professional experience
Work History
Support Team/Client Services
Georgia Probate Lawyers
01.2024 - Current
- Strengthened client relationships by optimizing CRM workflows and ensuring data accuracy for seamless operations
- Enhanced operational efficiency by streamlining case file management, reducing processing time by 20%
- Improved client retention through personalized engagement strategies and conflict resolution techniques
Co-Owner/Operator
North Georgia Therapeutic Massage
07.2022 - 01.2025
- Expanded client base by 25% through targeted marketing campaigns and lead generation strategies
- Enhanced revenue streams by introducing innovative service offerings and upselling programs tailored to client needs
- Managed daily operations, ensuring exceptional client satisfaction and team performance
Inside Sales Representative
ConnectALL
01.2019 - 12.2022
- Exceeded annual sales targets by driving $1.5M in account renewals with a 98% client retention rate
- Conducted prospecting and research to identify high-value leads, contributing to 15% sales growth year-over-year
- Built and maintained strong client relationships, leveraging CRM tools to optimize account management and sales operations
- Prepared and delivered renewal quotes, ensuring seamless client renewals and consistent revenue growth
Education
LMT Certification - Kinesiology
Atlanta School of Massage
Atlanta, GA07.2022
BBA - Business
Gainesville State College
Gainesville, GA12-2013
Skills
- Sales Prospecting & Lead Generation
- (CRM) - Salesforce, Mondaycom, Hubspot
- Negotiation & Conflict Resolution
- Sales Pipeline Management & Forecasting
- Marketing Automation & Campaign Strategy
- Market Research & Competitive Analysis
- Account Management & Client Retention
- Analytical Problem Solving & Sales Strategy
- Microsoft Office Suite (Excel, PowerPoint, Outlook)
- Marketing Tools
- Client relationship building
Accomplishments
- Successfully reduced client response times by 30% through workflow optimizations.
- Spearheaded initiatives to improve CRM adoption, boosting data accuracy and operational transparency.
- Achieved top sales rankings at ConnectALL by driving new business opportunities.
Timeline
Support Team/Client Services
Georgia Probate Lawyers
01.2024 - Current
Co-Owner/Operator
North Georgia Therapeutic Massage
07.2022 - 01.2025
Inside Sales Representative
ConnectALL
01.2019 - 12.2022
LMT Certification - Kinesiology
Atlanta School of Massage
BBA - Business
Gainesville State College
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