Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Shannon

Windsor,CT

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Fulfillment Associate

AMAZON
02.2023 - Current
  • Expert in stow and Decant processes.
  • Became a Learning Ambassador within 2 months in role.
  • Trained over 175 Day 1 and crosstrained associates on RT shift.
  • Nominated by operations manager to take on Flow leadership role after AM attrition.
  • Improved shift TPM from 61 to 77 within 3 months through improvement of jam clearing.
  • Trained 3 L5 AM's, 5 L3 PA's on process on FHN and RT.
  • Took on Dock Leadership role and improved DEI performance by 52% trough deep dive coaching's.
  • Improved decant CPH by 15% within 3 month and UPT by 10% which saved shift 1200 hours in decant hours in October and November of 2023.
  • Trained in stow leadership role.
  • In Charge of managing 50+ stowers and improved A03 rate from 200 to 260 within 3 weeks.
  • Led to building record of 475k unit stowed.

Operations Manager

CNJ TRANSPORT LLC
01.2019 - Current
  • Oversaw team of 30-40 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Reduced driver attrition 25% by implementing safety wellness workshops weekly.
  • Secured new vendors contracts increasing overall revenue by 15% within 6 months.
  • Worked directly with Federal Department of Transportation to review compliance and increase driver safety.
  • Working with ADP to onboard all employed, provided overview and explanation of benefits to all employed.
  • Reduced Gas cost by 12% a month by implementing cost saving measures to aid in quality and driver safety. All vehicles were outfitted with speed governors.
  • Providing Logistic daily support to all drivers confirming work schedule and load type.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Business Owner/Operator

LEGACY TRANSPORT LLC
05.2017 - 03.2019
  • Created business budget planning and administration/accounting functions, inventory, and weekly payroll for over 40+ employees.
  • Gained 20% income by cultivating new vendor relationships within 90 Days.
  • Maintained 92% on-time delivery rate by implementing driver incentives.
  • Worked closely with Department of Transportation to adhere to safety guidelines and procedures.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created daily and weekly scheduling program to maintain company compliance and reduce driver attrition by 25% within 2 months.

FMLA Case Manager

Metlife
03.2014 - 01.2017
  • Established team priorities, maintained schedules and monitored performance of 25+ team members.
  • Provided escalated support for team members with complex case loads for expedited resolution within Federal guidelines.
  • Conducted weekly assessments to strengthen employee knowledge and consistently improve quality production.
  • Understood FMLA laws and regulations and kept abreast of human resource principles, practices and procedures.
  • Tracked and coded absences for approved leaves and reduced employee call out by 10% with providing staggered scheduling shift bids.

Provider Relations Manager

ConnectiCare
06.2010 - 02.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing provider needs and resolving concerns.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Resolved billing inquiries and disputes in timely fashion.
  • Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction, boosting satisfaction ratings 10%.

Education

Bachelor of Arts - English

Western Connecticut State University
Danbury, CT
05.2004

High School Diploma -

A. I. Prince Technical High School
Hartford, CT
06.2000

Skills

  • Staff Management
  • Operations management
  • Business Development
  • Business planning
  • Project Management
  • Contract Management

Timeline

Fulfillment Associate

AMAZON
02.2023 - Current

Operations Manager

CNJ TRANSPORT LLC
01.2019 - Current

Business Owner/Operator

LEGACY TRANSPORT LLC
05.2017 - 03.2019

FMLA Case Manager

Metlife
03.2014 - 01.2017

Provider Relations Manager

ConnectiCare
06.2010 - 02.2014

Bachelor of Arts - English

Western Connecticut State University

High School Diploma -

A. I. Prince Technical High School

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