Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kevin Sidbury

Castle Hayne,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates mastery in maintaining optimal well performance, troubleshooting issues, and ensuring safety compliance. Proven record of improving efficiency while adhering to industry standards and environmental regulations. Possess strong technical acumen coupled with effective communication skills.

Overview

31
31
years of professional experience

Work History

Truck Driving

Contracted
Wilmington, NC
07.2014 - Current
  • Adhered to all company policies and procedures related to long haul truck driving duties.
  • Kept up-to-date on current DOT regulations related to truck driving operations.
  • Followed safety protocols while driving company vehicles offsite.
  • Loaded containers onto trucks for outbound deliveries using a hand truck or forklift.

Call Center Supervisor

Nexus Link
Wilmington, NC
12.2009 - 07.2014
  • Developed and implemented customer service policies and procedures.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Monitored calls for quality assurance purposes.
  • Conducted performance reviews of call center staff and documented results.
  • Analyzed customer feedback data to identify trends in customer service issues.
  • Resolved escalated customer complaints in a timely manner.

Sanitation Worker

City of Wilmington
Wilmington , NC
01.1994 - 12.2009
  • Followed all safety procedures when handling hazardous materials.
  • Inspected premises for any potential health hazards or safety issues.
  • Swept, mopped and scrubbed floors in production areas.
  • Adhered to established guidelines regarding the use of personal protective equipment.
  • Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.

Education

Associate of Applied Science - Computer Science

Miller Motte Technology College
Wilmington, NC
06-2014

Skills

  • Truck Driving
  • Truck loading and unloading
  • Troubleshooting expertise
  • Problem-Solving
  • Interpersonal Skills
  • Hazardous Material Handling
  • Excellent Communication
  • Workflow Optimization
  • Continuous Improvement
  • Preventive Maintenance
  • Analytical Skills
  • Routine Maintenance
  • Decision-Making
  • Critical Thinking
  • Attention to Detail
  • Professionalism
  • Parts Installation

Affiliations

  • Army Veteran from 1989-2006 ( Active Duty
  • Army Reservist from 2006-2014

Timeline

Truck Driving

Contracted
07.2014 - Current

Call Center Supervisor

Nexus Link
12.2009 - 07.2014

Sanitation Worker

City of Wilmington
01.1994 - 12.2009

Associate of Applied Science - Computer Science

Miller Motte Technology College

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Kevin Sidbury