Kevin Silva

Rental Coordinator

bullet rentals and sales

Klamath Falls, OR

10.2017 - 10.2021

Answered telephones to assist customers and resolve issues.
Analyzed data from past rentals to determine areas needing improvement.
Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Provided exceptional customer service to ensure satisfaction with rental services.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Organized inventory of available rental units by type, size, condition.
Scheduled preventative maintenance for all rented equipment as needed.
Coordinated rental contracts and agreements with customers, vendors, and other stakeholders.
Coordinated shuttle services by communicating with drivers.
Explained policies and reviewed documentation to obtain signatures.
Identified appropriate solutions to minimize issues and quickly solve problems.
Verified customer identity and credit worthiness prior to approving rental requests.
Maintained accurate records of collection activity in the company database or spreadsheet software program.
Received payments and posted amounts to customer accounts.
Answered customer questions regarding account discrepancies or problems.
Performed detailed audits on customer accounts to identify any irregularities or errors.
Contacted customers with delinquent accounts to solicit payment.
Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
Handled escalated issues from customers regarding their accounts receivables in a professional manner.