Kevin Silva
Lancaster,CA
Summary
Customer service professional with extensive experience assisting clients, managing tasks efficiently, and providing reliable support in various environments. Dedicated to building a successful career, supporting my team, and ensuring excellent customer service to meet company goals and support my family.
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Dedicated professional with experience using positive and negative reinforcement strategies to improve behaviors. Expert at implementing behavior treatment plans and intervention techniques. Talented relationship-builder with excellent communication and organizational abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Behavior Technician
The Adult Skill Center
Lancaster, CA
02.2025 - Current
- Attended review, progress and clinical team meetings.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
Support Specialist
The People Concern
03.2022 - 11.2024
- Assisted clients with daily living tasks, monitored client well-being, and ensured safety across the building
- Collaborated with team members to complete tasks and support other staff as needed
- Maintained a safe, supportive environment for clients
Mail Carrier
United States Postal Service
05.2020 - 07.2020
- Organized and sorted mail, ensuring accurate delivery of mail and packages to clients' mailboxes
- Delivered excellent service with timely, accurate delivery operations
Service Advisor
Northridge Toyota
11.2017 - 05.2020
- Provided customer service and explained vehicle service needs and repairs in a professional manner
- Built positive relationships with repeat customers to encourage service loyalty
- Awarded Employee of the Month in August 2018 for exceptional customer service and performance
Service Advisor
Lancaster Toyota
09.2012 - 10.2017
- Assisted customers with service needs and answered questions on car care, ensuring clarity and customer satisfaction
- Delivered knowledgeable recommendations and guided clients on service options
Education
High school diploma -
Eastside High School
Lancaster, CA06.2009
Skills
- Data collection
- Session documentation
- Behavioral analysis
- Progress tracking
- Interdisciplinary collaboration
- Client safety
- Time management
- Customer service
- Team communication
Certification
California Driver's License
Spanish Speaking
- Speak, read and write Spanish.
References
References available upon request.
Timeline
Behavior Technician
The Adult Skill Center
02.2025 - Current
Support Specialist
The People Concern
03.2022 - 11.2024
Mail Carrier
United States Postal Service
05.2020 - 07.2020
Service Advisor
Northridge Toyota
11.2017 - 05.2020
Service Advisor
Lancaster Toyota
09.2012 - 10.2017
High school diploma -
Eastside High School
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