Kevin Simmens
Glen Burnie,MD
Summary
Detail-oriented Service Technician with extensive experience in installing, maintaining, and repairing systems and components. Skilled in conducting thorough inspections to ensure equipment safety and performance. Proven track record in building client loyalty and upholding service standards. Strong understanding of blueprints and schematics, with a solid work ethic and adaptability to new challenges.
Overview
10
10
years of professional experience
Work History
Service Technician
Thompson Gas
Glen Burnie, Maryland
03.2024 - Current
- Performed routine maintenance on gas equipment and appliances.
- Inspected and tested gas systems for safety compliance.
- Diagnosed and repaired issues in residential gas installations.
- Collaborated with customers to address service inquiries and concerns.
- Utilized diagnostic tools to identify equipment malfunctions.
- Trained junior technicians on safety procedures and best practices.
- Ensured adherence to all regulatory standards during service operations.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Conducted service appointments to diagnose and fix problems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Maintained certifications and completed training on systems and components.
- Installed new systems according to manufacturer specifications.
- Trained new team members on service processes to increase productivity.
- Tested repaired items to ensure functionality before returning them to customers.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Set up and operated mechanical and manual tools and equipment.
- Adhered to quality assurance procedures during every stage of the service process.
- Assisted with installation projects at both residential and commercial sites.
- Conducted regular maintenance checks to extend vehicle lifespan and reliability. to keep vehicles in good working condition.
- Instructed team members on safe equipment operations.
- Performed calibration of instruments to maintain accuracy in operations. to maintain accuracy within specified tolerances.
- Prepared job assignment reports and forms for accountability and traceability.
- Collaborated with team members to complete projects efficiently and effectively.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Kept records of parts and equipment used in projects to update inventory.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Barista
Starbucks
Severna Park, MD
11.2023 - 03.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked items.
- Delivered exceptional customer service by promptly and professionally addressing inquiries, enhancing customer experience.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to the manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained composure and focus during peak periods and special events, ensuring smooth operations and customer satisfaction.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparation.
- Supported the highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Stocked customer service stations with paper products or beverage preparation items.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Offered samples to customers to promote popular coffee and tea selections. of popular coffee and tea blends to create sales opportunities.
- Established recycling and compost programs to minimize waste and promote environmental sustainability.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized POS system to receive and process customer payments.
- Input orders into the point of sale system and handled customer payments.
- Provided customers with product details, coffee blends and preparation descriptions.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Labeled and dated food items appropriately to maintain quality standards. food items for sale.
- Demonstrated techniques for using multiple beverage machines with new team members.
- Restocked product displays based on demand and projected sales.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Checked brewing equipment for proper functionality.
- Monitored temperatures of freezers, refrigerators, and heating equipment to ensure proper functionality. of freezers, refrigerators or heating equipment to verify proper functioning.
- Ordered and received supplies to restock beverage items.
- Weighed, ground and packed coffee beans for customer purchase.
Shift Leader
Chick-fil-A
Eldersburg, MD
02.2021 - 10.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff were properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance, ensuring adherence to company policies and procedures for operational consistency.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality up to standard prior to use or sale.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members to prevent accidents or injuries from occurring on the premises.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Handled escalated customer concerns and emergencies in the absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured all orders were accurate to maintain customer satisfaction. for quality and completeness.
- Coached team members, fostering skill development and promoting a safer workplace.
- Evaluated employee performance, providing targeted feedback and recognition to enhance individual contributions.
- Maintained a positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assessed company operations for compliance with safety standards.
- Evaluated the needs of departments and delegated tasks to optimize overall production.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
Network Administrator
United States Marine Corps
Twentynine Palms, CA
08.2016 - 07.2020
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Monitored system performance to ensure availability of all services and systems to authorized users.
- Delivered technical support for local and wide area networks, ensuring seamless Internet connectivity.
- Performed routine troubleshooting and network monitoring.
- Executed routine maintenance tasks including patching cables, replacing defective components, and reconfiguring equipment to sustain network performance.
- Liaised with network team to configure, implement and administer LAN and WAN components.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Documented configurations and maintenance procedures with component labeling and technical diagrams to enhance team knowledge and operational efficiency.
- Responded quickly to user requests for assistance with computer or network problems.
- Managed employee access, security roles and permissions.
- Monitored privacy practices to protect sensitive data according to legal standards.
- Ensured proper network configurations to maintain operational efficiency. after hours and on weekends to alleviate downtime and maintain smooth operations.
- Supported various operating systems and server technologies.
- Determined and alleviated hardware, software and network issues.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Installed and supported hardware and software for desktops, servers and printers.
- Provided troubleshooting and testing to support the network.
- Oversaw VPNs to deliver secure virtual network access to remote users.
Education
High School Diploma -
South Carroll High School
Sykesville, MD05-2016
Skills
- Technical Support
- Network Security
- Network Administration
- System Installation
- System Upgrades
- Network repair
- OSHA compliance
- VoIP Systems
- Application setup
- IP addressing
- LAN and WAN Control
- Troubleshooting
- Diagnostic troubleshooting
- Performance Improvements
- Packet Loss Testing
- Bandwidth Evaluations
- Computer Systems Installation
- Field Service Management
- Troubleshooting analysis
- Technical troubleshooting
- Service ticket accuracy
- Quality assurance
- Incident reporting
- Customer service
- Customer communication
- Client management
- Time management
- Conflict resolution
- Decision-Making
- Project planning
- Team training
- Detail-oriented
- Self-motivation
- Analytical skills
- Punctuality
- Safety compliance
- Safety procedures
- OSHA compliance
- Preventive maintenance
- Equipment maintenance
- Equipment inspection
- Maintenance repair
- Repair planning
- Service Cost Assessment
- Documentation reporting
- Testing evaluation
- Testing analysis
- Inventory management
- Quick Learner
- Mechanical aptitude
- Workstation Maintenance
- Troubleshooting
- Troubleshooting
- Troubleshooting
- Troubleshooting
- Troubleshooting
- Troubleshooting
- Troubleshooting
- Client management
- Equipment troubleshooting
- Service Cost Assessment
- Order prioritization
- Mechanical aptitude
- VoIP Systems
- Maintenance repair
References
References available upon request.
Languages
- English
- Spanish
Timeline
Service Technician
Thompson Gas
03.2024 - Current
Barista
Starbucks
11.2023 - 03.2024
Shift Leader
Chick-fil-A
02.2021 - 10.2023
Network Administrator
United States Marine Corps
08.2016 - 07.2020
High School Diploma -
South Carroll High School