Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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KEVIN SIMMONS

KEVIN SIMMONS

Fort Payne,AL

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Creative Internet Sales Manager 8 years Auto sales experience. Committed to keeping customers up to date on new product innovations and upselling upgraded models. Skilled at maintaining relationships with customers and keeping detailed records. Knowledgeable Manager skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.

Overview

25
25
years of professional experience

Work History

Courier

Fed Ex Express
06.2019 - 08.2023
  • Drove safely at all times to avoid accidents and harm.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Followed company policies and procedures during shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Verified package information to check for accuracy and completeness.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Contacted customers to confirm delivery details and locations.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Internet Sales Manager

Kelly Subaru
01.2017 - 08.2018
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided superior and individualized customer service.
  • Kept detailed records of sales and contracts.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Internet Sales Manager

Team One Toyota
02.2013 - 11.2016
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided superior and individualized customer service.
  • Kept detailed records of sales and contracts.
  • Updated company website with deals and product packages.
  • Located merchandise across various stores to address customer needs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Responded to internet inquiries and phone calls in timely matter
  • Increased sales and customer satisfaction through personalized servicing
  • Provided superior and individualized customer service
  • Kept detailed records of sales and contracts
  • Updated company website with deals and product packages
  • Trained sales staff on company procedures and salesmanship

Masters Sales

Carl Gregory Ford
07.2010 - 12.2012
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Engaged with customers to build rapport and loyalty
  • Solved customer challenges by offering relevant products and services
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Engaged with customers to effectively build rapport and lasting relationships

Operations Manager

Ryans Buffett
12.2008 - 05.2010
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased profit by streamlining operations.
  • Supervised operations staff and kept employees compliant with company policies and procedures
  • Led hiring, onboarding and training of new hires to fulfill business requirements
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
  • Analyzed and reported on key performance metrics to senior management

Manager of Operations

Logan's Roadhouse
03.2007 - 10.2008
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased profit by streamlining operations.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
  • Identified and resolved unauthorized, unsafe, or ineffective practices
  • Led hiring, onboarding and training of new hires to fulfill business requirements

General Manager

Domino's Pizza
Fort Payne, AL
02.1999 - 02.2007
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

Associate of Arts - Undergrad

Broward College
Fort Lauderdale, FL

High School Diploma -

J P Taravella High School
06.1987

Skills

  • Branch Management
  • Document Management
  • Heavy Lifting
  • Resolving Shipping and Delivery Problems
  • Dispatching
  • Customer Service
  • Inquiry Response
  • Recordkeeping
  • Accurate Documentation
  • Item Tracking
  • Secure Loads
  • GPS and Route Planning
  • Valid Driver's License

Accomplishments

  • Supervised team of 50 staff members.
  • Resolved product issue through consumer testing.
  • Toyota Pros Award winner for Outstanding sales and Client Satisfaction
  • Achieved Inventory by implementing inventory pars with accuracy and efficiency.
  • Multi Year winner for operational excellence Domino's Pizza
  • Silver star winner Domino's Pizza for year over year sales growth

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Courier

Fed Ex Express
06.2019 - 08.2023

Internet Sales Manager

Kelly Subaru
01.2017 - 08.2018

Internet Sales Manager

Team One Toyota
02.2013 - 11.2016

Masters Sales

Carl Gregory Ford
07.2010 - 12.2012

Operations Manager

Ryans Buffett
12.2008 - 05.2010

Manager of Operations

Logan's Roadhouse
03.2007 - 10.2008

General Manager

Domino's Pizza
02.1999 - 02.2007

Associate of Arts - Undergrad

Broward College

High School Diploma -

J P Taravella High School

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KEVIN SIMMONS