Kevin Simmons
Littleton,CO
Summary
Results-driven Field Supervisor versed in site and job management and performance optimization. Highly effective at operating with minimal input and accomplishing project objectives. Have been involved in all stages of Lumen's deployment of FTTH from initial GPON sites to today's launch of Quantum fiber. Have trained multiple teams in the testing, turn-up, and repair of GPON circuits.
Overview
20
20
years of professional experience
Work History
Field Supervisor Regional Operations
Lumen
01.2013 - Current
- Supervise a team of 20+ I&M field technicians doing all fiber installs and repairs for residential and small business GPON and Quantum Fiber customers.
- Monitor employee performance for compliance with regulations and policies.
- Investigate issues and develop effective solutions.
- Meet with customers to resolve issues and help provide outstanding customer service.
- Keep team on task to complete customer demand jobs on time.
Central Office Supervisor
Qwest/Centurylink
08.2003 - 12.2012
- Supervised a team of Central office technicians that covered 19 offices in the south west section of metro Denver.
- Oversaw annual central office certifications.
- Set priorities and problem-solved workflow issues to maintain rapport with external customers and managers.
- Monitored and evaluated personnel performance to complete annual reviews, or address productivity concerns.
Education
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
Little Rock, AR06.1999
Skills
- Equipment Functionality
- Creative Solutions
- MS Office Suite
- Coaching
- Attention to Detail
- Instructing
- Troubleshooting
Timeline
Field Supervisor Regional Operations
Lumen
01.2013 - Current
Central Office Supervisor
Qwest/Centurylink
08.2003 - 12.2012
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
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