Kevin Singh
Dallas,Texas
Summary
Experienced Cargo Agent with less than 3 months of industry experience. Skilled communicator, leader, and listener. Able to effectively coordinate and manage cargo paperwork, ensuring timely delivery and customer satisfaction. Strong attention to detail and problem-solving skills. Committed to providing excellent service and exceeding client expectations.
Overview
12
12
years of professional experience
Work History
Fleet Service Agent
American Airlines
03.2024 - Current
- Move baggage and cargo of various weights to and from aircraft
- Drive and operate belt loaders
- Service aircraft at gates with ground power and air conditioning
- Tow and pushback aircraft from gates
- Service aircraft lavatories and water ports
- Clean interior of aircraft when needed
- Position beverage and luggage carts around the ramp area
- Works outdoors in various weather conditions.
Cargo
G2 Secure Staff
06.2023 - 01.2024
- Ensured timely communication and coordination with airline representatives regarding cargo handling and transportation
- Coordinated with customs officials to ensure compliance with import and export regulations
- Ensured compliance with all TSA regulations and guidelines for cargo handling and transportation
- Provided exceptional customer service to airline representatives and customs officials in order to maintain positive relationships and ensure smooth cargo handling and transportation processes
- Maintained the cleanliness and organization of the cargo handling area to ensure a safe and efficient work environment
- Developed and implemented new processes and procedures to improve efficiency and accuracy in cargo handling and transportation
- Implemented effective tracking systems for cargo handling and transportation.
Sorter
United States Parcel Service
11.2022 - 07.2023
- Identified and reported any damaged or missing packages
- Maintained a clean and organized work area to ensure efficient sorting and processing of packages
- Assisted with the planning and execution of efficient sorting operations to ensure timely delivery of packages
- Followed all safety protocols and procedures to prevent accidents and ensure the well-being of oneself and others
- Adhered to all safety regulations and procedures to ensure a secure work environment for all team members and packages
- Collaborated with other team members to improve sorting efficiency and accuracy.
Driver
United Postal Service(UPS)
11.2022 - 12.2022
- Ensured the proper maintenance and safety of the delivery vehicle, including regular inspections, reporting any issues, and keeping it clean and presentable
- Ensured timely and accurate delivery of packages to customers
- Delivered packages to customers in a timely and efficient manner, while providing excellent customer service
- Provided exceptional customer service to all UPS customers
- Adhered to all traffic rules and regulations to ensure safe and efficient transportation of packages
- Adhered to all traffic laws and regulations while operating the delivery vehicle, ensuring the safety of oneself, other road users, and the packages being transported
- Maintained a clean and organized workspace to ensure efficient loading and unloading of packages.
Car Porter
EDS Service Solutions
11.2021 - 12.2022
- Assisted in the coordination of vehicle logistics, such as arranging transportation and delivery of cars to various locations
- Ensured the vehicles are parked in an orderly and efficient manner to maximize space utilization
- Provided exceptional customer service to clients by delivering and picking up their vehicles in a timely and professional manner
- Ensured proper maintenance and care of vehicles, including regular cleaning and detailing to maintain their appearance and value
- Performed regular maintenance checks on vehicles and reported any issues or damages to the appropriate department
- Managed inventory of cleaning supplies and equipment, and placed orders to restock as needed.
Cargo Agent
Corks and Bottle
05.2022 - 11.2022
- Replenished stocks and maintained inventories in a beverage market
- Rotated products and eliminated expired items to ensure freshness
- Provided assistance to customers and carried groceries as needed
- Verified prices and ensured accurate pricing for products
- Kept the store clean and organized for a pleasant shopping experience
- Identified and communicated product trends and customer preferences to management in order to optimize stock inventory
- Tracked sales trends and adjusted inventory levels accordingly
- Conducted market research to identify new beverage products and brands that align with customer preferences and trends to enhance product offering
- Analyzed sales data to identify fast-moving products and ensure sufficient stock levels.
Order selector
Performance Food Group
03.2022 - 04.2022
- Maintained a clean and organized work area to ensure efficient order picking and minimize product damage
- Ensured the accurate and timely picking and packing of customer orders to meet delivery deadlines
- Operated forklifts and other warehouse equipment to move and store products safely and efficiently
- Efficiently operated forklifts, pallet jacks, and other warehouse equipment to safely move and transport products
- Managed inventory levels and ensured product availability for customer orders.
Manger
Macon station
03.2016 - 03.2022
- Implemented and maintained employee performance evaluation system to ensure ongoing development and improvement of staff
- Built and maintained strong relationships with local businesses and community members to foster positive partnerships and contribute to the growth and development of the area
- Developed and implemented policies and procedures to ensure compliance with all legal and regulatory requirements
- Developed and implemented training programs for employees to enhance their skills and knowledge in order to improve overall performance and productivity
- Identified and implemented cost-saving measures to improve the financial performance of Macon station
- Developed and implemented strategies to attract and retain top talent in the market.
Salesman
Crain Hyundai
01.2020 - 01.2021
- Developed and maintained a deep understanding of Hyundai's product line, including features, benefits, and competitive advantages, to effectively communicate value to potential customers
- Developed and maintained a deep knowledge of the Hyundai product line, including features, specifications, and competitive advantages, in order to effectively educate and assist customers in making informed purchasing decisions
- Identified and pursued new potential customers in the local market to expand the customer base and increase sales revenue
- Developed and maintained strong relationships with potential customers to establish trust and increase the likelihood of making a sale
- Utilized social media platforms to generate leads and promote Hyundai's product line to a wider audience
- Regularly attended sales trainings and workshops to stay updated on the latest sales techniques and strategies, and applied them to improve sales performance.
Shift Leader
Big Red
12.2019 - 08.2020
- Managed and resolved customer complaints and issues in a timely and professional manner
- Implemented and enforced safety procedures to ensure a safe working environment for all employees
- Supervised shift operations and ensured smooth workflow
- Ensured smooth shift transitions and maintained a high level of productivity in the team
- Trained and developed team members to improve performance and enhance their skills
- Coordinated with other departments to ensure efficient and effective operations.
Security Guard
Whelan Security
02.2019 - 03.2020
- Monitored surveillance cameras and alarm systems to detect and prevent unauthorized access or suspicious activity
- Conducted regular training sessions for security staff to ensure they are up to date with the latest security protocols and procedures
- Patrolled designated areas to ensure the security and safety of personnel and property
- Patrolled assigned area to deter and detect potential security threats
- Responded to emergency situations, such as medical emergencies or fire alarms, and took appropriate actions to ensure the safety and well-being of individuals on the premises
- Maintained accurate records of all security-related incidents, including details of the incident, actions taken, and outcomes.
Detention Officer
Pulaski County Sheriff's Office
02.2018 - 12.2018
- Conducted routine inspections of inmate cells and common areas to ensure cleanliness, safety, and compliance with regulations
- Maintained a safe and secure environment for inmates and staff by enforcing rules and regulations
- Supervised and managed inmate work crews for various tasks such as landscaping, cleaning, and maintenance of facilities and grounds
- Maintained a record of daily activities, incidents, and inmate behavior in a detailed and accurate manner
- Maintained accurate and detailed documentation of inmate activities, incidents, and disciplinary actions
- Ensured the proper transport and escorting of inmates to and from court appearances, medical appointments, and other off-site locations.
Teachers Aid
SCO Family of Services
03.2016 - 05.2017
- Assisted in the implementation of individualized education programs (IEPs) for students with special needs
- Assisted in creating and implementing individualized educational plans for students with special needs, ensuring their academic success
- Provided support and assistance to students with special needs during classroom activities and outings
- Collaborated with teachers to provide instructional support to students with special needs
- Collaborated with teachers and therapists to implement strategies that support the educational and developmental goals of students with special needs
- Assisted in conducting assessments and evaluations to determine the needs and progress of students with special needs.
Shift Manger
Checkers Rally
03.2012 - 03.2016
- Developed and implemented strategies to improve customer satisfaction and loyalty
- Implemented effective training programs for new hires to ensure they are knowledgeable and capable of performing their duties efficiently
- Supervised and trained shift staff to ensure efficient operations and excellent customer service
- Collaborated with the operations team to develop and implement strategies for optimizing shift efficiency and productivity
- Created and maintained a positive work environment by promoting teamwork, open communication, and employee recognition
- Monitored and maintained inventory levels to ensure adequate stock for shift operations.
Education
Associates Degree in Criminal justice -
Suffolk county community college
Huntington, NY01.2016
Skills
- Retail
- Cashier
- Security
- Law Enforcement
- Computer Operation
- Writing Skills
- Communication Skills
- Cargo Loading
- Cargo unloading
- Load Planning
Personal Information
Title: Cargo Agent
Timeline
Fleet Service Agent
American Airlines
03.2024 - Current
Cargo
G2 Secure Staff
06.2023 - 01.2024
Sorter
United States Parcel Service
11.2022 - 07.2023
Driver
United Postal Service(UPS)
11.2022 - 12.2022
Cargo Agent
Corks and Bottle
05.2022 - 11.2022
Order selector
Performance Food Group
03.2022 - 04.2022
Car Porter
EDS Service Solutions
11.2021 - 12.2022
Salesman
Crain Hyundai
01.2020 - 01.2021
Shift Leader
Big Red
12.2019 - 08.2020
Security Guard
Whelan Security
02.2019 - 03.2020
Detention Officer
Pulaski County Sheriff's Office
02.2018 - 12.2018
Manger
Macon station
03.2016 - 03.2022
Teachers Aid
SCO Family of Services
03.2016 - 05.2017
Shift Manger
Checkers Rally
03.2012 - 03.2016
Associates Degree in Criminal justice -
Suffolk county community college
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