Kevin Smith
Fruitland Park,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Service Manager
Galaxy Home Solutions
01.2018 - 02.2022
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Negotiated with vendors to secure best prices for parts and supplies.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
Service Manager
Lenhart Electric
01.2010 - 01.2018
- Resolved customer complaints in professional and timely manner.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed department processes and procedures to boost customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
CEO
Home Solutions Inc.
03.2000 - 01.2010
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Directed market expansions to propel business forward, meet changing customer needs.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Education
Bachelor of Science - Psychology
New York University
New York, NY06.2005
Skills
- Critical Thinking
- Public Relations
- Regulatory Compliance
- Staff Management
- Scheduling and Coordinating
- Sales Activities
- Task Delegation
- Financial Management
- Office Administration
- Managing Operations and Efficiency
- Manage Budgets
- Customer Service
- Performance Tracking and Evaluations
- Energetic and Outgoing
- Team Leadership
- Sales Strategies
- Risk Management
- Staff Motivation
- Train Employees
- Time Management
Timeline
Service Manager
Galaxy Home Solutions
01.2018 - 02.2022
Service Manager
Lenhart Electric
01.2010 - 01.2018
CEO
Home Solutions Inc.
03.2000 - 01.2010
Bachelor of Science - Psychology
New York University
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