Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kevin Smith

Operations Manager
Anaheim,CA

Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Sales Manager III

AT&T
11.2022 - Current
  • Entrusted with responsibility of execution in sales, operations, merchandising, and customer experience departments as Sales Manager within 15-member team
  • Create and facilitate strategic marketing campaigns to solicit new business, including outbound calls, community involvement, outreach programs, successfully growing business by 30% year-over-year
  • Championed culture of customer-centered business success, utilizing diligent account management expertise, for both new and existing clients, to pinpoint revenue opportunities and exceed monthly revenue goals in 2022-2023
  • Nurtured long-term rapport with 25 + businesses, regularly leading year-to-date sales in Television/Broadband and Voice Lines sub market.
  • Closed complex B2B deals representing 40% increase in average deal size compared to previous years
  • Prospected fiber & business leads within assigned territory via phone, canvassing and marketing events.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Specialist Sales Executive Fiber

AT&T
02.2021 - 11.2022
  • Prospecting and qualifying leads within assigned territory via phone, door knocking visits. Managed over 50 customer calls per day.
  • Actively prospect and meticulously qualify leads within assigned territory
  • Driving new sales revenue, customer satisfaction, and maximizing building penetration to ensure return on previously positioned network assets
  • Owning the relationship with property managers and securing the ability of AT&T to solicit customers in exchange for advanced network assets
  • Interfacing with customers’ other AT&T account teams to properly serve and approach key clients in existing market segments
  • Continually engage in thorough market analysis to keep ahead of industry trends, evolving technologies, and shifting customer preferences
  • Evaluate market data, including strategies, pricing models, and market share of competitors.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Assistant Store Manager

AT&T
06.2019 - 08.2021
  • Spearheaded first-class standard of exceptional customer service as Assistant Store Manager across 3 years of active employment, adopted diligent client relationship management expertise to maximize new and existing customer accounts, consistently exceeded monthly revenue goals in 2019-2021
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Developed proficient lead generation expertise throughout tenure, actively involved in marketing efforts to expand customer base, including outbound callings, community involvement, and outreach programs, successfully led submarket Year to Date in Television/Broadband sales between 2019-2021
  • Handled back-end operational logistics, using strong organizational skills to oversee inventory duties, promotions, loss prevention, and team leadership
  • Motivated, coached, developed, lead, and trained sales team
  • Participated in community events and local marketing events to develop positive image and long-term relationships with company.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Retail Sales Consultant

AT&T Wireless
02.2016 - 06.2019
  • Took part in Fiber, FirstNet (Police, Fire, EMT), and Business events to obtain additional sales and leads
  • Increased sales and customer satisfaction through personalized servicing.
  • Retained and obtained new customers by positioning and upselling range of AT&T’s premium products and services including cellphones, lines of service, protection, broadband, Fiber, and TV
  • Took on responsibility as sales lead to supervise peers with transactions and operational needs
  • Managed and established business accounts with 350 individuals.
  • Exceeded sales goals by 140% utilizing exemplary customer service skills.

Education

Associate of Science - Marketing

Saddleback College
Mission Viejo, CA
08.2021 - 06.2023

Skills

Seasoned leader and sales professional with expertise in managing large projects and teams of 10-20 employees in telecommunications

Proficient in customer relations, analytics, marketing, merchandising, operations, and communications

Critical mind that takes pride in finding creative solutions to problems, and designing deterrents

Proficient with Microsoft Office, Microsoft Teams, Google Workspace, Salesforce

Skilled in closing cold and warm leads through door-to-door sales, cold calling, and networking events

Energetic and caring individual that makes a fun, motivating, result-driven, and organized work culture

KPI Management

Interviewing & Onboarding

Key Performance Indicators

Performance Motivation

Territory Management

KPI Tracking

Accomplishments

  • Led submarket in sales for multiple months as manager
  • Achieved numerous monthly and quarterly awards based on sales and customer service performance in Southern California Market.

Timeline

Sales Manager III

AT&T
11.2022 - Current

Associate of Science - Marketing

Saddleback College
08.2021 - 06.2023

Specialist Sales Executive Fiber

AT&T
02.2021 - 11.2022

Assistant Store Manager

AT&T
06.2019 - 08.2021

Retail Sales Consultant

AT&T Wireless
02.2016 - 06.2019

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Kevin SmithOperations Manager