Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Smith

Austin, TX,Texas

Summary

Seasoned restaurant professional with nearly two decades of experience in sales, hospitality, and profit maximization through comprehensive knowledge of front-of-house operations. I am eager to embrace new professional challenges and expand my skill set in a managerial role. Resourceful and adept at managing multiple projects simultaneously in dynamic environments, I excel at fostering a strong work ethic and inspiring excellence in others.

Overview

11
11
years of professional experience

Work History

General Manager

The Well Westlake
Austin , TX
04.2024 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

General Manager

Picnik
Austin, TX
11.2022 - 08.2023
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize guest satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.

General Manager

Gourdough’s Public House
Austin, TX
03.2022 - 09.2022
  • Coordinating front and back house operations of the restaurant, overseeing staffing, scheduling, training schedules, coaching, and development
  • Managed the catering events alongside ordering product and staffing
  • Meeting and collaborating with fellow management to ensure incoming staff complies with company policies, safety procedures
  • Recording payroll data
  • Ordering food, kitchen supplies, while staying within budget limitations
  • And reviewing product quality regularly
  • Supervising daily shift operations
  • Controlling operational costs
  • Lowered FOH COGS by 25%
  • With the prices of products increasing
  • I redesigned the menu, lowering our food costs by 10%
  • Proficient in Restaurant 365 operations software

Bartender/Server

Silo Terrace Oyster Bar
San Antonio, TX
06.2021 - 03.2022
  • Worked in a high-volume dining establishment
  • Interacted with customers
  • Strong interpersonal and customer service skills
  • I worked closely with kitchen management staff to find unique wine pairings with oysters and off menu specialty items
  • Created unique cocktails with bar management and staff for special holiday occasions
  • Would exceed expectations of guest experience and encouraged positive reviews for restaurant marketing.

Assistant General Manager

Sequoia Brewing Company
Visalia, CA
08.2019 - 12.2020
  • Managed Social Media Marketing ads including specials, events, employee appreciation, and local business affiliates to drive business to downtown locations
  • Generated financial objectives to motivate staff and implement marketing strategies
  • Oversee staffing, training, scheduling, and customer relations
  • Supported bartenders in preparing daily and weekly specialty drinks for patrons in all areas of establishment
  • Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increases of 15%
  • Made product recommendations to customers based on preference, food pairings and special promotions
  • Balanced registers daily and generated sales reports to support financial and administrative objectives.

Bartender

Tommy's Restaurant
Visalia, CA
11.2017 - 07.2019
  • Met or exceeded sales targets on a consistent basis with proactive promotional strategies and dessert mentions
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 20%.

Bartender/Server

Pita Kabob
Visalia, CA
01.2017 - 03.2018
  • Worked with management to plan and implement special events to boost customer numbers and profits
  • Provided a wide range of drink specials for daily patrons, including knowledge of all happy hour items
  • Restocked beer kegs on regular schedule and after special events to prepare for forecasted needs and updated chalk board beer selections
  • Advertised, marketed on social media and recommended drink options to guests to increase guest satisfaction.

Sports Editor

College of The Sequoias
Visalia, CA
08.2016 - 08.2017
  • Created a structural basis for a live streaming outlet for incoming students including commentary and audio and software experience
  • Pushing the online traffic for the college sports content and maintaining a soft startup for possible future ad revenue
  • Responsible for the development of live stream college sport content, maintaining a soft startup for possible future revenue on YouTube
  • Delegated and monitored progress of assignments, ensuring achievement of all deadlines
  • Created reporting schedule for 12 home games throughout the year for 5 writers covering 2 sports.

Banquet Bartender

Visalia Country Club
Visalia, CA
08.2013 - 01.2017
  • Created a list of 3 signature drinks that increased bar revenue by 35%
  • Maintains high level of professionalism; approaches others in a tactful manner and reacts well under pressure
  • Freelance Catering & Bar work for club members from small house parties to weddings, business meetings & holiday conventions
  • Including set up and take downs of stages, dance floors, and entrance decorations
  • Skillfully served local community leaders, professional businessman, and local judicial constituents, maintaining a courteous and professional demeanor, demonstrating high levels of social etiquette
  • Accurately balanced cash register at all times, calculating checks, and making change
  • Trained new employees in all aspects of the bar and provided an evaluation of their progress to management.

Education

Associate - Business Economics

College of The Sequoias
Visalia, CA
01.2020

Skills

  • Supervision and Training
  • Revenue Forecasting
  • Cost Reduction
  • Finance and Accounting Oversight
  • Performance Improvements
  • Financial Statement Review
  • Budget Control
  • Operations Oversight
  • Vendor Sourcing
  • Customer Relationship Management
  • P&L Management
  • Leadership and team building

Timeline

General Manager

The Well Westlake
04.2024 - Current

General Manager

Picnik
11.2022 - 08.2023

General Manager

Gourdough’s Public House
03.2022 - 09.2022

Bartender/Server

Silo Terrace Oyster Bar
06.2021 - 03.2022

Assistant General Manager

Sequoia Brewing Company
08.2019 - 12.2020

Bartender

Tommy's Restaurant
11.2017 - 07.2019

Bartender/Server

Pita Kabob
01.2017 - 03.2018

Sports Editor

College of The Sequoias
08.2016 - 08.2017

Banquet Bartender

Visalia Country Club
08.2013 - 01.2017

Associate - Business Economics

College of The Sequoias

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