Kevin Smith
Brownsville,TN
Summary
Dynamic leader with a proven track record at Healthcare Services Group, adept in strategic planning and operations management. Excelled in recruiting, training, and leading teams to exceed performance metrics. Skilled in customer service and sales management, significantly boosting profitability and client satisfaction. Demonstrates exceptional leadership and attention to detail, driving operational excellence.
Overview
22
22
years of professional experience
Work History
District Manager
Healthcare Services Group
01.2015 - Current
- Set budgets in labor and supply cost and follow up on multiple account managers to ensure accountability
- Visit with clients weekly
- Oversee laundry,housekeeping and floor care in up to 15 facilities
- Orchestrate all repairs through outside vendors
- Conduct monthly inspections to ensure all policies and procedures are being followed
General Manager
Logan's Roadhouse
06.2005 - 01.2015
- Correctly calculated inventory and ordered appropriate supplies
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Actively participated in ongoing customer service programs to build sales and rapport in the community
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations, and procedures
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
Co General Manager
Rafferty's
03.2003 - 06.2005
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Conducted timely performance evaluations for all front of house staff
- Developed, implemented and managed business plans to promote profitable food and beverage sales
Education
Associate of Applied Science - Radiology
Jackson State Community College
Jackson, TNHigh School Diploma -
Haywood High School
Brownsville,TN05-1992
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Attention to Detail
- Goal Setting and Performance Metrics
- Operations Management
- Sales management
Timeline
District Manager
Healthcare Services Group
01.2015 - Current
General Manager
Logan's Roadhouse
06.2005 - 01.2015
Co General Manager
Rafferty's
03.2003 - 06.2005
Associate of Applied Science - Radiology
Jackson State Community College
High School Diploma -
Haywood High School
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