Kevin Smith
Toledo ,OH
Summary
Seasoned General Manager with a knack for enhancing operational efficiency and customer satisfaction. Excel in inventory control, staff management, and implementing strategic initiatives that drive significant improvements. Skilled in fostering guest relations and adept at turning feedback into actionable insights for business growth. Demonstrates exceptional time management and leadership abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Canes
11.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
General Manager
Tropical Smoothie Cafe
08.2020 - 09.2023
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
General Manager
IHOP
12.2017 - 03.2020
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
General Manager
Island Hospitality
09.2013 - 12.2017
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
Assistant General Manager
Hampton Inn By Hilton
04.2012 - 09.2013
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Education
Bachelors - Management
Wayne State University
Detroit, MI12.2013
Diploma -
Detroit Central High School
Detroit, MI05.2008
Skills
- Time management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Guest relations management
Certification
Servsafe Food Protection Manager
Timeline
Restaurant Manager
Raising Canes
11.2024 - Current
General Manager
Tropical Smoothie Cafe
08.2020 - 09.2023
General Manager
IHOP
12.2017 - 03.2020
General Manager
Island Hospitality
09.2013 - 12.2017
Assistant General Manager
Hampton Inn By Hilton
04.2012 - 09.2013
Servsafe Food Protection Manager
Bachelors - Management
Wayne State University
Diploma -
Detroit Central High School
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