KEVIN SMITH
Haltom City,TX
Summary
Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Strong emphasis on team collaboration and achieving positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills. Extensive experience working with customers and vendors, demonstrating a commitment to delivering exceptional service.
Overview
42
42
years of professional experience
1
1
Certificate
Work History
RV Technician Advisor
Justanswer.com
01.2021 - Current
- Contributed to positive online reviews by delivering exceptional customer service both via phone/email correspondence.
- Answer questions and help customers repair their own RVs.
- Work from Home
- Kept up-to-date with industry advancements through continuous professional development and training opportunities.
- Provided customers with telephone-based recreational vehicle repair and replacement recommendations.
- Reduced downtime for clients by promptly addressing emergency roadside assistance calls as needed.
Purchasing Specialist
Caracal Products and Services
01.2024 - 04.2025
- Developed and maintained relationships with vendors to negotiate favorable pricing terms and secure competitive bids
- Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
- Collaborated with cross-functional teams including production and finance to determine purchasing needs and specifications
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
- Implemented inventory management systems to optimize stock levels while minimizing carrying costs.
- Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
Driver
Uber / Lyft
01.2017 - 12.2024
- Transport customers across Dallas and Ft. Worth to various destinations.
- Maintain excellent customer service ratings.
- Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
Parts and Service Technical Advisor
United RV
05.2015 - 11.2018
- Served as primary point of contact for triaging technical issues.
- Collaborated with technicians and service advisors to identify the correct parts for RV repairs
- Researched and sourced hard-to-find or discontinued parts, ensuring timely delivery to customers
- Utilized computer systems and software to track orders, manage inventory, and generate reports
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
- Demonstrate and educate on full RV operations before customer ownership.
- Contributed to revenue growth by supporting sales efforts through the creation of persuasive presentations showcasing technology capabilities.
Storage Manager/ Parts & Service Tech Advisor
United RV
05.2015 - 11.2018
- Manage logistics for over 150 RVs in our storage facility to meet customer needs.
- Conducted regular audits of stored products, ensuring quality control measures were in place to minimize waste or damage.
- Serve as a subject-matter expert for customers and employees.
- Demonstrate RV operations before customer ownership.
- Office administration
- Provided exceptional customer service to storage customers, addressing inquiries and resolving issues in a timely manner
- Assisted customers with rental agreements, payments, and account updates, ensuring accuracy and compliance with company policies
- Managed a high volume of incoming calls and emails from customers, maintaining a professional and friendly demeanor at all times
- Optimized storage space utilization by implementing efficient storage lot layouts and inventory management systems.
Parts Sales
United RV
08.2014 - 05.2015
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Provided exceptional customer service by assisting customers in identifying the correct parts for their specific needs
- Excellent communication skills, both verbal and written.
Counter Sales & Night Manager
O'REILLY AUTO PARTS
06.2009 - 12.2014
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Close store by counting money and receipts; prepare reports.
- Consistently exceed expectations.
Service Technician
UNITED RECREATION CENTER
03.2004 - 08.2014
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring RVs to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- IMaintained accurate records of all service calls, including details of work performed and parts used
General Manager
GENE'S CAMPERS & REPAIR
04.1996 - 02.2004
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
Air Defense Operation and Intelligence Assistant
US ARMY
06.1983 - 02.1989
- Demonstrated flexibility when tasked with high-priority, time-sensitive projects, successfully delivering results under pressure.
- Assisted in the development of training materials for new analysts, ensuring consistent quality across the team.
- Participated in cross-functional teams tasked with enhancing security measures based on current threats and vulnerabilities.
- Supported field agents by providing real-time intelligence updates, contributing to mission success.
- Managed sensitive classified information responsibly while adhering to strict security protocols at all times.
- Held NATO Top Secret Clearance
Education
University - Computer Science
University of North Texas
Denton, TX03.1991
High school diploma - Occupational Licenses, Certificates and Training
Abilene High School
Abilene, TX05.1983
Skills
- Vendor relationship management
- Order tracking
- E-procurement systems
- Supply chain optimization
- Procurement software proficiency
- Purchase order processing
- Inventory management
- Scheduling
- New vendor setup
Accomplishments
Trained and became a Master Certified RV technician by RVIA.
Certified Onan generator Mechanic
Certification
- Driver's License
- August 2022 to June 2030
- Tx Driver's License
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Purchasing Specialist
Caracal Products and Services
01.2024 - 04.2025
RV Technician Advisor
Justanswer.com
01.2021 - Current
Driver
Uber / Lyft
01.2017 - 12.2024
Parts and Service Technical Advisor
United RV
05.2015 - 11.2018
Storage Manager/ Parts & Service Tech Advisor
United RV
05.2015 - 11.2018
Parts Sales
United RV
08.2014 - 05.2015
Counter Sales & Night Manager
O'REILLY AUTO PARTS
06.2009 - 12.2014
Service Technician
UNITED RECREATION CENTER
03.2004 - 08.2014
General Manager
GENE'S CAMPERS & REPAIR
04.1996 - 02.2004
Air Defense Operation and Intelligence Assistant
US ARMY
06.1983 - 02.1989
High school diploma - Occupational Licenses, Certificates and Training
Abilene High School
University - Computer Science
University of North Texas
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