Kevin Smith
Sanford
Summary
Dynamic IT Field Operations Manager with a proven track record at Ovation Healthcare, enhancing operational efficiency and team collaboration. Skilled in troubleshooting and diagnostics, I successfully led large-scale projects, improving service delivery outcomes and customer satisfaction. Adept at staff oversight, I implemented training programs that elevated team performance and compliance with healthcare standards.
Overview
27
27
years of professional experience
Work History
IT Field Operations Manager
Ovation Healthcare
11.2022 - Current
- Directed field operations to ensure compliance with healthcare standards and protocols.
- Streamlined communication between teams to enhance operational efficiency and patient care delivery.
- Implemented training programs for staff to improve skill sets and operational effectiveness.
- Analyzed workflow processes, identifying areas for improvement and implementing best practices.
- Monitored performance metrics, ensuring adherence to quality standards across field operations.
- Led cross-functional teams in project initiatives aimed at improving service delivery outcomes.
- Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced customer satisfaction through timely project completion and effective communication with clients.
IT Field Operations Site Manager
3-D Technology
05.2014 - 11.2022
- Directed project timelines and resource allocation to ensure on-time delivery of site objectives.
- Established communication channels among team members to facilitate collaboration and problem-solving.
- Assumed responsibility for personnel deployed to work site.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Led initiatives to upgrade legacy systems, enhancing functionality and aligning technology.
- Performed troubleshooting and repaired peripheral devices such as printers, and scanners.
IT Field Technician
Sayers
07.2011 - 05.2015
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Assisted clients with the setup of new devices and provided guidance on proper usage.
- Implemented data recovery procedures for clients, ensuring minimal impact on their operations.
- Configured systems according to prescribed software and hardware frameworks.
- Updated and replaced software for computers.
Patrol Deputy Sheriff
Hernando County Sheriff's Office
06.1998 - 06.2011
- Enforced laws and regulations to maintain public safety and order.
- Conducted routine patrols to deter criminal activity and provide community support.
- Responded promptly to emergency calls, ensuring effective crisis management.
Education
Bachelor of Science -
Saint Leo University
Saint Leo, FL06-1996
Skills
- Staff oversight
- Operational efficiency
- Team building
- Hardware installation
- Desktop technical support
- Software configuration
- Application installations
- IT asset management
- Troubleshooting and Diagnostics
- Software updating
Accomplishments
Led successful new construction deployments for a major healthcare client, generating $5 million in annual revenue with a 52% profit margin. Managed personnel, travel logistics, client relations, and on-site quality control to ensure project excellence.
Timeline
IT Field Operations Manager
Ovation Healthcare
11.2022 - Current
IT Field Operations Site Manager
3-D Technology
05.2014 - 11.2022
IT Field Technician
Sayers
07.2011 - 05.2015
Patrol Deputy Sheriff
Hernando County Sheriff's Office
06.1998 - 06.2011
Bachelor of Science -
Saint Leo University