Windows
Kevin Sánchez
Supervisor, IT Technician And Developer
Yabucoa,PR
Summary
High-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Team Lead
Walmart
Ledgewood, NJ
05.2020 - 05.2022
- This position is responsible for the operation of a department
- An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary
- Provides and models customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; maintaining a safe shopping environment, and appropriately representing and supporting the company
- Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges
- Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance
- Motivates team to meet goals and perform at high standards
- Encourages collaboration and teamwork amongst associates
- Reinforces what teamwork should look like and that team executes the vision
- Creates and communicates merchandise plans
- Understands and plans to improve the P&L
- Exhibits a total store mindset
- Guides associates who need improvement and provides honest feedback
- Spends time listening to associates and acts on their ideas, questions, or concerns
- Evaluates talent, identify career paths for associates, and staffs the team appropriately
- Lead teams ranging from 10- 35 people
- Managed schedules, accepted time off requests and found coverage for short shifts
- Reported on updates to project specifications and progress
- Tracked receipts, employee hours and inventory movements
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Set up and calibrated machinery to meet specific production requirements
- Instructed junior team members on protocols and procedures of each station to maximize contributions
- Operated production machinery safely to reduce workplace accidents
- Trained new team members by relaying information on company procedures and safety requirements
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections
Technician
Ingram Micro
Humacao, PR
01.2019 - 06.2019
- Inspected equipment to identify areas of wear or causes of malfunctions
- Observed equipment operation to diagnose and troubleshoot reported issues
- Tracked and recorded parts and labor costs related to each service call
- Tested components and systems to evaluate performance and identify concerns
- Performed complex mechanical alignments and equipment calibration to meet quality standards
Costumer Service Manager
Walmart
Rockaway, NJ
06.2017 - 01.2019
- As an hourly supervisor, you are responsible for an entire area of the store
- Sales associates in your area will look to you for leadership, direction, training, and support
- You are accountable for merchandise availability, department standards, and financial performance of your area
- Ensure customer satisfaction by greeting and answering their questions
- Tour your department to ensure it meets our customers' expectations
- Lead teams ranging from 10- 35 people
- Prioritize tasks, execute processes and deliver results within your area toward common store goals
- Ability to communicate, take direction at all levels, and turn it into action
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Generated customer satisfaction surveys to analyze results into action plans
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Collaborated with marketing department to launch and manage promotional activities and campaigns
Cap 1 Associate
Walmart
Rockaway, NJ
01.2016 - 05.2017
- An individual must be able to successfully perform the essential functions of this position
- Maintains inventory accuracy for the facility by binning and picking merchandise; utilizing the inventory management system; completing bin audits; working inventory exceptions; and correcting shelf capacities
- Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns; zoning the area; arranging and organizing merchandise and supplies; identifying shrink and damages, and ensuring a safe work environment
- Maintains merchandise presentation by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise
- Receives and stocks merchandise throughout the facility and organizes and maintains the backroom by following company safety, cleaning, and operating procedures; utilizing equipment appropriately; setting up displays; maintaining modular integrity; receiving, sorting, staging, and delivering merchandise; and completing paperwork, logs, and other required documentation
- Helps ensure the proper execution of the customer inventory flow process, the maintenance of backroom standards, the correct processing of freight, and that the backroom is ready for incoming freight
- Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; and promoting products and services while maintaining a safe shopping environment
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; applying these in executing business processes and practices
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co- workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
- Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise
- Secured accurate item pricing through use of markdown audits
- Partnered with store team to enforce loss prevention and safety awareness policies
IT Technician II
SPE. Corp
Yabucoa, PR
01.2014 - 01.2016
- Under indirect supervision, installs, maintains, tests, and repairs systems and networks
- Utilizes intermediate technical knowledge to implement and support IT initiatives
- Provides technical support and resolves problems of a moderately complex nature
- May assist users/departments in implementing requests or proposals and in determining information systems needs assessments
- May supervise or provide functional direction to staff or student employees
- Duties and Responsibilities
- Performs general problem-solving and assistance on diverse software applications and hardware systems for department users and/or the university community
- Provides individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies
- May lead lower graded staff and/or student employees performing the same or similar type of work
- Performs varied technical assistance and maintenance duties; maintains and updates record-keeping system; documents projects; writes and maintains user instructions
- Coordinates maintain, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials
- May input and reconcile billing information from the record-keeping system
- Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts
- Participates in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates
- Participates in research and development initiatives and provides assistance in the implementation of new technologies
- Serves as a primary project member on technology projects with moderate scope and impact; may provide guidance and integration of other staff work
- May participate in technology projects with large scope and broad organizational impact
- Performs the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices
- Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards, and/or systems
- Performs miscellaneous job-related duties as assigned.
Education
Associate's Degree - Science of Computer Engineering and Networks
Universidad Del Turabo
Gurabo 01.2014 - 05.2017
High School Diploma -
Teodoro Aguilar Mora
Yabucoa 08.2011 - 05.2014
Skills
Production monitoring
Employee Evaluation
Equipment Maintenance
Workplace safety
Daily workflow improvement
Quality control
Technical Support
Cash Handling
Budgeting and reporting
Logistics policies and procedures
MS Office expert
Help Desk Operations
Peripheral Repair
Desktop Technical Support
Wireless Networking
Programming
Software
OS
Microsoft Office
C
Python
JAVA
HTML
Certification
Computer Technology and Application
Timeline
Team Lead
Walmart
05.2020 - 05.2022
Technician
Ingram Micro
01.2019 - 06.2019
Costumer Service Manager
Walmart
06.2017 - 01.2019
Cap 1 Associate
Walmart
01.2016 - 05.2017
Computer Technology and Application
05-2014
IT Technician II
SPE. Corp
01.2014 - 01.2016
Associate's Degree - Science of Computer Engineering and Networks
Universidad Del Turabo
01.2014 - 05.2017
High School Diploma -
Teodoro Aguilar Mora
08.2011 - 05.2014