Kevin Solorzano
Essex,MD
Summary
Aspiring civil engineer with strong problem-solving and communication skills honed through extensive experience in the restaurant industry. Proven ability to manage time effectively while pursuing an engineering degree, maintaining superior customer service and maintaining a rigorous weightlifting exercise routine. Committed to leveraging teamwork and technical knowledge for success in engineering projects.
Overview
1
1
Language
1
1
Certification
3
3
years of professional experience
Work History
Restaurant Waiter
Buon Appetito Restaurant
Essex, Maryland
07.2024 - Current
- Delivered exceptional customer service to elevate dining experiences.
- Provided excellent customer service to enhance dining experiences.
- Took accurate food and drink orders from guests.
- Checked on guests during meals to ensure satisfaction with each course.
- Addressed customer inquiries and resolved issues to maintain satisfaction.
- Handled customer inquiries and resolved issues effectively.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Monitored guest satisfaction during meals to ensure positive dining experience.
- Supported other wait staff members during peak times.
- Welcomed customers warmly upon arrival to create a friendly atmosphere, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Assisted in training new staff on restaurant procedures.
- Provided exceptional service to high volume of daily customers.
- Removed used dishes from tables promptly to maintain a clean dining environment. between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Took accurate food and drink orders, using a POS ordering software system.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Participated in banquets or catering functions held outside restaurant premises.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Reviewed daily specials, menu changes and service specifications.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Food Runner
Buon Appetito Restaurant
Essex, Maryland
05.2024 - 07.2024
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Organized food orders and ensured accuracy of items served to customers.
- Coordinated with kitchen staff to ensure accurate and well-presented orders.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Communicated effectively with team members to enhance overall service efficiency.
- Prioritized and managed multiple food orders simultaneously to meet customer expectations.
- Followed health and safety guidelines to ensure food handling compliance at all times.
- Maintained a clean and organized work area throughout shift operations.
- Assisted in preparing dishes for service by garnishing and checking presentation.
- Assisted in training new staff members on restaurant operations and procedures.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Seamlessly adapted to changes in menu or kitchen procedures to maintain service efficiency.
Restaurant Busser
Buon Appetito Restaurant
Essex, Maryland
06.2023 - 05.2024
- Cleared and set tables for incoming guests and maintained cleanliness.
- Assisted servers by delivering food and beverages promptly.
- Restocked utensils, napkins, and condiments as needed throughout shifts.
- Monitored dining area for guest needs and addressed concerns quickly.
- Supported team members during busy shifts to enhance service efficiency.
- Bussed and reset tables in an orderly fashion.
- Maintained a positive attitude while interacting with guests and coworkers.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
- Ensured that each table was properly set before seating guests.
- Provided assistance to other bussers or waitstaff when needed.
- Provided quick and efficient clearing of tables between courses.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Assisted with dishwashing and related kitchen duties as needed during peak times.
- Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Stocked service areas with supplies such as coffee, food, tableware, and linens.
- Refilled condiments and other supplies at tables and in service areas as necessary.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Bachelor of Science - Civil Engineering (Pre-Major)
University of Maryland, College Park
College Park, MD09-2026
Associate of Applied Science - Engineering Technology (Civil Concentration)
The Community College of Baltimore County
Catonsville, MD05-2026
Skills
- Technical documentation
- Problem solving
- Team communication
- Customer service
- Guest relations
- Complaint resolution
- Persistent
- Disciplined
- Meal recommendations
- Sales strategies
- Autodesk Revit
- Payment processing
- Point of sale management
- Health and safety regulations
- Event support
- Verbal and written communication
- Professional demeanor
- Professional appearance
- Product knowledge
- Decision-making
Languages
Spanish
Native/ Bilingual
Certification
- OSHA 10
Timeline
Restaurant Waiter
Buon Appetito Restaurant
07.2024 - Current
Food Runner
Buon Appetito Restaurant
05.2024 - 07.2024
Restaurant Busser
Buon Appetito Restaurant
06.2023 - 05.2024
Bachelor of Science - Civil Engineering (Pre-Major)
University of Maryland, College Park
Associate of Applied Science - Engineering Technology (Civil Concentration)
The Community College of Baltimore County