Kevin Sommerfeld
South Lake Tahoe,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
25
25
years of professional experience
Work History
General Manager
American Golf Corp..-Lake Tahoe Golf Course
01.2012 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training and schedules.
- Oversee department managers and over 50 seasonal employees.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Oversee American Golf Foundations local Ambassador volunteer program. This program has donated over $300,000 to local and national charities during my tenure.
- Increased revenues by $3,000,000/yr.
- Formulated policies and procedures to streamline operations
- Trained new employees on proper protocols and customer service standards
- Interacted well with customers to build connections and nurture relationships
- Managed yearly California State Parks Facility Improvement fund to improve course conditions and clubhouse upgrades. Project budgets up to $250,000.
Tournament Director
Genoa Lakes Golf Club
03.2004 - 12.2011
- Managed golf groups of 12-144 players from initial contact and contract negotiation through day-of coordination.
- Partnered across departments to run smooth, professional events and activities.
- Skilled at working independently and collaboratively in team environments.
- Cultivated strong relationships with customers to build loyalty and repeat business
- Developed and implemented marketing strategies to increase customer engagement and drive revenue
Ski School Tickets Manager
Heavenly Ski Resort
10.1999 - 05.2002
- Hired seasonal staff for and managed 7 on-mountain reservation and ticketing offices.
- Collaborated with Ski School department heads to create the first call center for advanced and pre-paid lesson reservations.
- Completed bi-weekly payroll for 40-50 seasonal employees.
- Trained staff on customer service standards, cash handling and interdepartmental communications.
Education
Bachelor Of Science - Education
University of Nebraska - Lincoln
Lincoln, NE1994
Skills
- Troubleshooting Expertise
- Administrative Skills
- Multimillion-Dollar P&L Management
- Project Management
- Staffing
- Project Planning
- Time Management
- Client Relations
- Sales Team Development
- Departmental Operations Management
- Marketing
- Leadership
- Strategic Planning
- Performance Evaluations
- Problem Resolution
- Team Leadership
- Profit and Loss
- Labor Cost Controls
- Staff Training
- Communication Skills
- Supervision and Training
- Facility Management
- Verbal and Written Communication
- Staff Motivation
- Customer Experience
- Staff Management
Timeline
General Manager
American Golf Corp..-Lake Tahoe Golf Course
01.2012 - Current
Tournament Director
Genoa Lakes Golf Club
03.2004 - 12.2011
Ski School Tickets Manager
Heavenly Ski Resort
10.1999 - 05.2002
Bachelor Of Science - Education
University of Nebraska - Lincoln
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