Kevin Sookram
Associate Analyst
Jamaica,NY
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Associate Analyst
Altera
Melville, NY
09.2022 - Current
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Paraprofessional Educator
NYC Department Of Education
New York, NY
09.2019 - 09.2022
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
Shift Lead
Taco Bell
Ozone Park, NY
11.2016 - 09.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
Education
Associate of Science - Computer Science
Borough of Manhattan Community College of The City University of New York
New York, NY 01.2020 - 01.2022
Bachelor of Arts - Computer Science
Queens College of The City University of New York
Flushing, NY 08.2022 - Current
Skills
Statistic analysis
Trend forecasting
Information gathering
Adobe software
Problem-Solving
PHP
PoweShell
C
JAVA
JavaScript
Python
Timeline
Associate Analyst
Altera
09.2022 - Current
Bachelor of Arts - Computer Science
Queens College of The City University of New York
08.2022 - Current
Associate of Science - Computer Science
Borough of Manhattan Community College of The City University of New York
01.2020 - 01.2022
Paraprofessional Educator
NYC Department Of Education
09.2019 - 09.2022
Shift Lead
Taco Bell
11.2016 - 09.2019