Kevin Sosa
Alexandria,VA
Summary
HVAC Technician with expertise in installation, maintenance, and repair of heating, ventilation, and air conditioning systems. Demonstrated proficiency in diagnosing and resolving technical issues while ensuring compliance with safety standards. Experience includes residential and light commercial projects that enhanced system performance and energy efficiency. Committed to delivering high-quality work and exceptional customer service, with a focus on continuous learning and professional growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Electrician/Technician
L&M Electric,Plumbing and HVAC
Alexandria, VA
10.2024 - Current
- Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
- Coordinated and executed installation of electrical wiring and fixtures according to job specifications and local codes.
- Connected wires to circuit breakers, transformers, or other components.
- Connected wires to circuit breakers, junction boxes and components in residential and commercial properties.
- Installed conduit, wire and motor controls.
- Inspected job sites prior to beginning work to identify any potential safety hazards or obstacles that could affect the job.
- Provided technical support and guidance to clients on the operation and maintenance of their HVAC systems.
- Repaired parts by using technical knowledge, special tools and soldering skills.
HVAC Contractor
L&V Heating And Cooling LLC
Alexandria, VA
04.2024 - Current
- Presented job proposals for service repair or new units for new and existing customers.
- Provided technical support and guidance to clients on the operation and maintenance of their HVAC systems.
- Advised customers on energy-saving measures and upgrades for older HVAC systems to improve efficiency.
- Repaired parts by using technical knowledge, special tools and soldering skills.
- Managed inventory of HVAC parts and supplies, ensuring availability of necessary components for repairs and installations.
- Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
- Communicated with clients during service calls for top-quality customer service.
Hvac/Installer/Repair Technician
Alltech Services
Sterling, VA
01.2021 - 10.2024
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Conducted air quality tests and recommended solutions for improving indoor air quality in residential and commercial settings.
- Collaborated with sales teams to provide technical expertise and support for HVAC product sales.
- Updated and maintained service records and documentation for all HVAC maintenance and repair activities.
- Documented all repair work performed on HVAC units according to company standards.
- Troubleshot complex control circuits involving relays, transformers and switches.
- Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
Service Consultant
Audi Of Arlington
Arlington, VA
09.2020 - 01.2021
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in ongoing training activities related to automotive technology advancements.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Educated customers about preventative maintenance programs available at the dealership.
- Greeted customers, identified their needs and provided advice on automotive services.
Assistant Service Manager
Ourisman Chevrolet ,Buick ,GMC
Alexandria, VA
10.2015 - 09.2020
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in resolving warranty claims between customers and manufacturers.
- Greeted customers, identified their needs and provided advice on automotive services.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Provided estimates of repair costs to customers and discussed options with them.
Customer Service Manager/Assistant Service Manager
Pepboys Parts And Auto
Alexandria, VA
01.2011 - 09.2015
- Assisted customers with inquiries regarding vehicle repairs or services performed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular reviews of work orders to ensure accuracy in billing.
- Provided technical advice regarding the diagnosis and repair of automotive systems.
- Implemented process improvements resulting in increased productivity and customer satisfaction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed sales strategies to successfully increase per-customer revenue by as much as.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated scheduling of vehicle repairs with customers, ensuring timely completion.
Education
High School Diploma -
NCCER HVAC Apprentership
Fairfax, VA03-2024
Skills
- Electrical installation
- HVAC maintenance
- Circuit troubleshooting
- Wiring connections
- Safety compliance
- Technical documentation
- Parts management
- Problem solving
- Time management
- Effective communication
- Customer support
- Equipment repair
- Complex Problem-solving
- Diagram interpretation
- Troubleshoot faults
- Replace components
- Troubleshooting skills
- Soldering skills
- Multimeter Use
- Dependable and responsible
- Attention to detail
- Hand and power tool operation
Certification
- EPA Universal Certified
- currently applying for HVAC Journeyman's license
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Electrician/Technician
L&M Electric,Plumbing and HVAC
10.2024 - Current
HVAC Contractor
L&V Heating And Cooling LLC
04.2024 - Current
Hvac/Installer/Repair Technician
Alltech Services
01.2021 - 10.2024
Service Consultant
Audi Of Arlington
09.2020 - 01.2021
Assistant Service Manager
Ourisman Chevrolet ,Buick ,GMC
10.2015 - 09.2020
Customer Service Manager/Assistant Service Manager
Pepboys Parts And Auto
01.2011 - 09.2015
High School Diploma -
NCCER HVAC Apprentership
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