Kevin Souders
Hancock,MD
Summary
Responsible and reliable Produce Manager, proficient in managing the department. Passionate and motivated, with a drive for excellence. 38 years in the Produce department and 6 years as stock clerk of the grocery business.
Overview
44
44
years of professional experience
Work History
Produce Manager
SunnyWay Foods
11.2019 - 10.2024
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Assisted customers with produce questions.
- Purchased produce following guidelines of marketing plan.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Maintained produce area and kept produce storage area clean and sanitary.
- Selected items for specials and marked down items to reduce losses.
- Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
- Priced produce to achieve margin and sales goals.
- Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
- Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
- Planned attractive produce displays, using color and texture to enhance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Produce Manager
Food Lion Grocery
11.2016 - 10.2019
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Assisted customers with produce questions.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
- Priced produce to achieve margin and sales goals.
- Stayed informed on industry best practices, incorporating new techniques and technologies into department operations for continuous improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Produce Manager
Food Lion Grocery
11.2016 - 10.2019
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Assisted customers with produce questions.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
- Priced produce to achieve margin and sales goals.
- Stayed informed on industry best practices, incorporating new techniques and technologies into department operations for continuous improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Produce Manager
Pittman's Grocery
07.1986 - 10.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Direct and supervise employees engaged in sales, inventory-taking
- Confer with company officials to develop methods and procedures to increase sales, and promote business
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
- Establish and implement policies, goals, objectives, and procedures for their department
- Examine products purchased for sale or received for storage to assess the condition of each product or item
- Plan and prepare work schedules
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan budgets and authorize payments and merchandise returns
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Keep records of purchases, sales, and requisitions
- Formulate pricing policies for merchandise, according to profitability requirements
- Estimate consumer demand and determine the types and amounts of goods to be sold.
Full Time Stock Clerk
Pittman's Grocery
06.1980 - 07.1986
- Receive and count stock items, and record data manually or using computer
- Pack and unpack items to be stocked on shelves in store
- Store items in an orderly and accessible manner in stockroom
- Mark stock items using identification tags, stamps, or other labeling equipment
- Clean and maintain store, supplies, equipment, and storage areas in order to ensure compliance with safety regulations
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Education
No Degree - Computer Programming
Hagerstown Junior College
Robinwood Drive, Hagerstown, MD. 21742High School Diploma - Academic
Hancock Middle-Senior High School
Hancock, MD06.1981
Skills
- Customer and Personal Service
- Active Listening
- Mathematics
- Time Management
- Sales and Marketing
- Coordination
- Judgment and Decision Making
- Administration and Management
Timeline
Produce Manager
SunnyWay Foods
11.2019 - 10.2024
Produce Manager
Food Lion Grocery
11.2016 - 10.2019
Produce Manager
Food Lion Grocery
11.2016 - 10.2019
Produce Manager
Pittman's Grocery
07.1986 - 10.2016
Full Time Stock Clerk
Pittman's Grocery
06.1980 - 07.1986
No Degree - Computer Programming
Hagerstown Junior College
High School Diploma - Academic
Hancock Middle-Senior High School
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