Kevin Southwell
Rewardist
Oscoda,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Aircraft Mechanic Apprentice
Kalitta Air LLC
11.2023 - Current
- Displayed adaptability when tasked with learning new procedures or working with unfamiliar aircraft systems quickly under guidance from experienced technicians.
- Ensured proper use of safety equipment and adherence to safety protocols while working on aircraft systems, minimizing accidents and injuries.
- Participated in ongoing professional development opportunities to stay current on industry trends, technology advancements, and best practices.
- Supported team members in diagnosing mechanical issues, leading to faster resolution times and increased efficiency.
- Communicated effectively with colleagues and supervisors, fostering a positive work environment that encouraged teamwork and collaboration.
- Collaborated with other apprentices and experienced mechanics to complete challenging projects within tight deadlines.
- Gained hands-on experience with specialized tools required for specific repairs or maintenance tasks on various types of aircrafts.
Associate Pastor
Huron Shores Church Of The Nazarene
07.2023 - 02.2024
- Coordinated and spearheaded programs to increase church members' service throughout community.
- Led programs such as worship, study, fellowship, and service opportunities.
- Built church website and created social media networking for members.
- Conducted home visits to offer prayerful support during times of crisis or illness, demonstrating compassion towards those in need.
- Provided spiritual care through visitation, counseling, and prayer.
College Work Study Program
Kentucky Mountain Bible College
01.2020 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Security Officer
Duhadway and Kendall Security (DK)
8 2016 - 01.2020
- Politely assist customers in person and via telephone
- Detected suspicious activities and watched for criminal acts and rule infractions
- Monitored and authorized entrance and departure of employees and visitors
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Monitored and reported suspicious activities to local authorities
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Denied entrance to the building to unauthorized persons
- Secured all doors in the office and main building after hours
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Reported suspicious activities and persons to law enforcement.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Sales Associate
Aldi Incorporated
09.2015 - 08.2016
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Answered customer telephone calls promptly and in an appropriate manner
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Determined customer needs by asking relevant questions and listening actively to the responses
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Responded to all customer inquiries thoroughly and professionally
- Answered customer questions about product availability and shipment times
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Routinely answered customer questions regarding merchandise and pricing
- Asked open-ended questions to assess customer needs
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Built long-term customer relationships and advised customers on purchases and promotions
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
- Developed reputation as an efficient service provider with high levels of accuracy.
Wrecker Driver
Wood's Okemos Marathon
04.2015 - 09.2015
- Maintained a daily, legible DOT log book and submitted corresponding documents
- Completed basic maintenance such as minor repairs to keep vehicle neat and running properly
- Reported all accidents, damage and malfunctions involving company equipment to management
- Inspected the truck for defects and safe operating condition before, during and after trips
- Established and maintained excellent customer relationships
- Answered customer questions regarding delivery promptly and accurately
- Politely assisted customers in person and via telephone
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Provided an elevated customer experience to generate a loyal clientele
- Asked open-ended questions to assess customer needs
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Sales Associate
Dunham's Sports
09.2013 - 09.2014
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Achieved sales goals and service performance requirements through new customer sales
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Provided an elevated customer experience to generate a loyal clientele
- Routinely answered customer questions regarding merchandise and pricing
- Asked open-ended questions to assess customer needs
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Built long-term customer relationships and advised customers on purchases and promotions
- Implemented marketing strategies which resulted in growth of customer base
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
- Developed reputation as an efficient service provider with high levels of accuracy.
Family Supports Professional
Mental Health (Mathew Reynolds)
02.2010 - 06.2014
- Taught social skills to consumer and provided great learning opportunities
- Mentored and kept a strong healthy relationship with consumer
- Provided excellent service in mental health to increase quality of life
- Kept receipts and logs to maintain integrity of consumer spending
- Kept consumer safe from harm and provided a safe relationship environment for consumer.
Direct Support Professional
Bay Human Services
01.2009 - 06.2014
- Maintained a clean, healthy and safe environment
- Assisted with patient transfer and ambulation
- Obtained household supplies and ran daily errands
- Scheduled and accompanied clients to medical appointments
- Cooked appetizing and satisfying meals and snacks
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Obtained information about clients' medical history, drug history, complaints and allergies
- Tested and recorded blood glucose levels
- Changed sterile dressings
- Responded appropriately to the physical, emotional and developmental needs of patients
- Monitored vital signs, such as blood pressure and pulse
- Maintained accurate records of patient care, condition, progress and concerns
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Private First Class
United States Army, National Guard
01.2004 - 01.2006
- Training procedures in accordance with military regulations
- Basic Combat Training
- Trained to Make Critical Decisions Under Stress
Education
High School Diploma -
Fulton High School
Middleton, MI05.2005
Bachelor of Arts - Religion
Kentucky Mountain Bible College
Jackson, KY 05.2001 -
Certificate Completion - Pharmacy Tech
Mott Community College
Flint, MIGeneral Collegiate Studies - undefined
Kentucky Mountain Bible College (KMBC)
Associate of Arts - Psychology
Liberty University Online
Lynchburg, VABusiness IT
University of Phoenix Online
Skills
- Aircraft Systems Knowledge
- Aircraft Assembly
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Documentation and paperwork
- Multitasking
- Fuel System Maintenance
- Electrical system repair
- Cross-cultural sensitivity
- Policy Knowledge
- Benefits Administration
- Effective communication skills
References
- Josh Hoag, Former Resident Supervisor of Riverside, Bay Human Services, (989) 708-2943, bobeihsoj@gmail.com
- Billy Saenz, Current Lead/Supervisor at Kalitta Air LLC. (989)916-2183, bsaenz@kalittaair.com
- Anna Saenz, Co-Worker at Kalitta Air LLC. (989)-590-2095, asaenz@kalittaair.com
- Austin Varner, Co-Worker at Kalitta Air LLC (989)802-3030
- Elizabeth Deal, College Graduate/Worker at KMBC, (810)662-5074
Timeline
Aircraft Mechanic Apprentice
Kalitta Air LLC
11.2023 - Current
Associate Pastor
Huron Shores Church Of The Nazarene
07.2023 - 02.2024
College Work Study Program
Kentucky Mountain Bible College
01.2020 - 07.2023
Sales Associate
Aldi Incorporated
09.2015 - 08.2016
Wrecker Driver
Wood's Okemos Marathon
04.2015 - 09.2015
Sales Associate
Dunham's Sports
09.2013 - 09.2014
Family Supports Professional
Mental Health (Mathew Reynolds)
02.2010 - 06.2014
Direct Support Professional
Bay Human Services
01.2009 - 06.2014
Private First Class
United States Army, National Guard
01.2004 - 01.2006
Bachelor of Arts - Religion
Kentucky Mountain Bible College
05.2001 -
Security Officer
Duhadway and Kendall Security (DK)
8 2016 - 01.2020
High School Diploma -
Fulton High School
Certificate Completion - Pharmacy Tech
Mott Community College
General Collegiate Studies - undefined
Kentucky Mountain Bible College (KMBC)
Associate of Arts - Psychology
Liberty University Online
Business IT
University of Phoenix Online
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