Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Springs

Houston,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, security monitoring, quality control inspections, and management. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly motivated, with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Lead Concierge

04.2021
  • Developed and implemented training procedures for newly hired personnel
  • Processing incoming mail and outgoing packages, answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community- specific services
  • Adheres to all Front Desk procedures including but not limited to reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations
  • Undertakes administrative tasks related to the Front Desk
  • Ensures that resident and guest concerns are resolved in a professional and timely manner
  • Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction
  • Maintains a professional demeanor and polished appearance at all times
  • Provides coordination and support for delivery of Workplace Services like Concierge, Reception, Switchboard, Room Management
  • A/V Support, Meeting & Event Management, etc
  • Greets employees and announces clients and visitors
  • Issues visitor passes and validates parking
  • Receives and transfers incoming calls to appropriate parties
  • Submits janitorial and maintenance work orders as needed and/or connect with appropriate partners to address issues
  • Responds to customer requests and complaints with accurate and thorough information
  • Follows security and emergency procedures as defined for the property
  • Responds to emergency situations in a calm, efficient manner
  • Obtains assistance and makes appropriate notifications in accordance with operating procedures
  • Provides additional support for Experience Services team, including expense management, equipment care, and supply management
  • Maintains records of vendors proof of insurance and confirms contractual documentation is received
  • Collaborates with vendors and employees who provide services and goods
  • Delivers orientations, such as tours of facility, how to submit a work order, where supplies are kept and ordering procedure, amenities, and software ordering
  • Provides overview of Host Experience service.

Security Specialist

RAID Security Corporation
02.2022 - Current
  • Escorted individuals requiring personal protection to provide safe transport to specified locations
  • Adhered to daily patrol schedules to support consistent security presence throughout property
  • Assure the highest standards of security for hotel patrons and employees
  • Develope policies, procedures and protocols for standardization and governance
  • Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required
  • Ensure 100% compliance with all federal, state and local regulations in assigned accounts
  • Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts
  • Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit

Laborer Worker

Bouncer
03.2018 - 11.2022
  • Diffused tense situations by leveraging training in defensive tactics and non-lethal response techniques
  • Patrolled crowds during events to preserve order and promote security
  • Maintained high levels of alertness throughout shifts
  • Identified suspicious activity to determine appropriate response
  • Follows safety procedures and maintains a safe work environment
  • Performs other job-related duties as directed.

Shabazz

Personal Escort Services
06.2007 - 03.2012
  • Utilized exceptional interpersonal skills to professionally diffuse altercations
  • Verified IDs for legal age prior to admission into premises
  • Resolved conflicts and restrained patrons from getting into fights
  • Inspected each person to check for weapons or contraband before entering premises
  • Planned comprehensive security plans with security team to provide optimal security coverage of establishment
  • Demonstrated awareness of liability issues and law by confirming legal drinking age and discontinuing service to intoxicated guests
  • Administered crowd control and broke up disturbances without appearing
  • Ensuring the security of our guests and property
  • Patrols areas of the property and assists owner/guests with room access
  • Assisting Guests in emergency or security related situations
  • Completing incident reports
  • Threatening or intimidating
  • Confirmed people were not visibly intoxicated prior to entering premises
  • Guarded, patrolled and monitored premises to prevent theft, violence or infractions of venue rules
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms
  • Provided friendly and professional assistance to employees, visitors and customers
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Club/Event facilities
  • Searched bags manually to identify prohibited items and contraband
  • Maintained high levels of alertness throughout shifts.

Route Service Sales Representative

05.2009 - 01.2010
  • Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience
  • Promoted positive relationships with customers to maintain consistent sales
  • Cross-sold additional products to customers depending upon merchandise needs
  • Maintained positive attitude and diplomacy when dealing with customers and other team members
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues
  • Recorded deliveries and daily sales transactions
  • Kept accurate logs of all deliveries and trips
  • Followed safety rules to keep clean driving record with no accidents or incidents
  • Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables
  • Issued sales promotion materials to customers to boost sales
  • Resolved customers' complaints regarding products or services.

Training and Development Manager

City of Houston Public Works
10.2007 - 05.2008
  • Operated tools and equipment correctly to assist with work
  • Contributed to team culture of safety by consistently wearing proper safety gear and following standards
  • Listened to senior team members for instructions on new jobs and daily requirements
  • Performed repetitive assembly tasks with hand and power tools and automated equipment
  • Completed variety of physical labor tasks
  • Understood and followed oral and written directions
  • Prepared items for transportation installing bracing, padding and strapping to prevent damage
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion
  • Performed regular servicing and preventive maintenance on assigned equipment
  • Read plans, instructions or specifications to determine work activities
  • Collaborated with team members to complete assigned tasks and meet tight deadlines
  • Performed physical activities requiring heavy lifting, walking, and standing for long periods of time
  • Maintained good driving record and Commercial Driver's License (CDL)
  • Americas Hospitality Group / Waves
  • Facilities Operations, Current
  • Performs annual performance reviews and evaluations of direct reports
  • Identifies and recommends staffing requirements to support current and future project growth
  • Maintain guest room inventory by coordinating arrivals, departures, and billing requirements, while blocking rooms, clearing discrepancies, and ensuring a seamless experience for our guests
  • Coach and counsel team members with real time feedback, both positive and constructive by building evaluations to reflect {company name} Standards and Procedures
  • Be part of a culture that is truly open door, with access to mentorship, leadership training, career advancement, and innovation
  • Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel
  • Overseeing the employee onboarding process including new hire interviewing, selection of candidates, training and licensure, and new hire paperwork
  • Training subordinate supervisors on software systems, procedural guidelines, and company policies, and enforcing consistency in policy practice
  • Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling, and personnel issues
  • Carrying out site assist visits and audits in accordance with the Quality Assurance program
  • Coordinating with the Regional Manager and Senior Vice President of Operations to establish regional goals and objectives and communicate these with branch staff
  • Working with sales and marketing to identify and develop new business opportunities
  • Assists in the preparation of operational manuals and procedures which govern facility operations and monitors adherence to same
  • Is responsible for the implementation of safety and security policies, procedures, and instructions for facility operations and ensures that all state and federal codes, requirements, and standards are complied with
  • Prepares progress and expenditure forecasts and other operational reports as required
  • Establish and maintain cordial relationships with owner counterparts
  • Coordinates operational activities and provides technical input to facility personnel and representatives of the client when instructed by the responsible manager
  • Monitors the activities of suppliers and sub-contractors to ensure compliance with specifications and schedules
  • Implements approved training programs for designated personnel to ensure progressive training
  • Monitors labor relations within the assigned area
  • Determines, with the assistance of management personnel, the general training and development program requirements to comply with management and/or client directives
  • Prepares an initial budget estimate for training and development and submits it to the Project Manager, Facility Manager, or to the responsible functional training manager
  • Develops, and coordinates
  • And implements approved and budgeted training and development programs, including on-the-job training as well as on-site and off-site courses and programs
  • Develops or obtains training manuals and instructional aids and materials as required
  • Delivers or supervises training courses and programs
  • Arranges for technical assistance as required
  • Administers and monitors all training and development programs to ensure goals are attained, schedules are met, modifications are made as necessary and reporting requirements are observed
  • Review security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed
  • Work closely with your department heads in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel to ensure profitability and consistency
  • Solve problems of detail that come up in the course of the work.

Personal Protection Specialist

Global Protections Agency
- 01.2007

Education

Associate of Arts - Computer Aided Drafting (Auto CAD

Trinity Valley Community College
Athens, TX

GED - undefined

Wyndham ISD

Skills

  • Customer Service
  • Cash Distribution
  • Maintenance Requirements
  • Community Events
  • Maintaining Privacy
  • Workflow Processes
  • Outbound Calls
  • Quality Control Planning
  • Raw Materials Inspection and Testing
  • Operational Efficiency
  • Monitor CCTV
  • Surveillance

Timeline

Security Specialist

RAID Security Corporation
02.2022 - Current

Lead Concierge

04.2021

Laborer Worker

Bouncer
03.2018 - 11.2022

Route Service Sales Representative

05.2009 - 01.2010

Training and Development Manager

City of Houston Public Works
10.2007 - 05.2008

Shabazz

Personal Escort Services
06.2007 - 03.2012

Personal Protection Specialist

Global Protections Agency
- 01.2007

Associate of Arts - Computer Aided Drafting (Auto CAD

Trinity Valley Community College

GED - undefined

Wyndham ISD

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Kevin Springs