Detail-oriented team player with strong technical learning aptitude. Skilled in system troubleshooting and customer service, consistently delivering reliable results.
Overview
7
7
years of professional experience
Work History
Fire Alarm Installation and Service Technician
TrueNorth Fire Protection
Lexington, OH
04.2021 - Current
Troubleshot complex technical issues during installation or maintenance visits, providing rapid resolution for minimal downtime of affected systems.
Provided exceptional customer service by addressing client concerns promptly and professionally, maintaining strong relationships.
Maintained accurate records of customer service calls and managed all information within company's database.
Improved fire alarm system reliability by conducting thorough inspections and identifying potential issues.
Warehouse Team Leader (Tier 3)
Ac Lens
Hilliard, OH
03.2018 - 04.2021
Increased accuracy in order fulfillment by closely supervising team performance during warehouse operations and addressing issues promptly'
Reviewed order slips, picked products and staged merchandize to be shipped.
Trained employees on equipment operation and safety protocols.
Tracked production and quality control systems to proactively identify deficiencies.
Kept storage areas organized, clean, and secure to fully protect company assets.