Kevin Stanley
Saltville,Virginia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
C&B Material Handling
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Increased revenue with strategic upselling of products and services to existing customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Updated account information to maintain customer records.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
Customer Service Representative
Homestead Material Handling Company
12.2017 - 12.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Determined customer needs and interests to recommend [Product or Service] to customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Obtained referrals with existing clients to generate new business, boosting overall sales [Number]%.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
Production Manager
Quickrete
09.2014 - 12.2017
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
- Estimated labor requirements to support anticipated workload.
- Sourced materials to keep up with production goals and meet customer demands.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Wrote and conducted formal performance reviews for production personnel.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
Assistant Plant Manager
General Engineering Company
06.2011 - 09.2014
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
- Maximized plant safety through proactive strategies and well-structured training.
- Provided direction and leadership to all levels of employees and managers.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Identified and resolved process and equipment issues to minimize production downtime.
- Optimized processes to maximize efficiency.
- Implemented useful inventory management and tracking systems to reduce costs and improve operations.
Customer Service Manager
Gates Corporation
10.2006 - 06.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Constituent Services Representative
United States Senate
11.2003 - 10.2006
- Used public gatherings, community events and direct relations to keep constituents happy and informed.
- Kept up with news on daily basis to stay informed about local, regional, national and international events.
- Developed and strengthened political partnerships to further agendas.
- Drafted legislation and amendments, wrote government policies and established budgets.
- Determined campaign strategies for media advertising, positions on issues and public appearances.
- Presented more than 50 legislative addresses, group talks and public events.
- Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Branch Manager
Southwest Virginia Second Harvest Food Bank
04.2000 - 11.2003
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
GED and Math Instructor
United States Department Of Labor Job Corp
09.1997 - 04.2000
- Instructed students using unique learning platforms in addition to educating students in traditional, face-to-face settings.
- Prepared high-quality lessons to teach students step-by-step problem-solving methods all math courses.
- Held office hours to provide additional course support and help students navigate course curriculum.
- Implemented innovative resources such as videos, metaphors and real-life scenarios to illustrate course concepts and engage students.
- Documented and communicated student progress on course goals to identify areas in need of improvement.
- Created course syllabus to clearly communicate expectations and standards for student success.
Robotic Welding Programmer
Titan Wheel
01.1993 - 09.1997
- Loaded or fed workpieces into welding machines to join or bond components.
- Verified quality of finished products against company standards, determined grades and identified defective items.
- Inspected, measured and tested completed metal workpieces for conformance to specifications using measuring and testing devices.
- Read blueprints, work orders and production schedules to determine product or job instructions or specifications.
- Complied with OSHA regulations and company safety standards to promote worksite safety, protect team members and prevent equipment damage.
- Utilized work order and diagrams to identify and apply job requirements and quality standards to effective production planning.
- Documented daily work on production logs and work orders and discussed activities with management to optimize future production.
Education
Bachelor of Arts - Human Services/History
East Tennessee State University
Johnson City, TN12.1992
High School Diploma -
Patrick Henry High School
Glade Spring, VA06.1988
Skills
- Data Collection
- Consultative Sales
- Information Security
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Paperwork Processing
- Complaint Resolution
- Account Updating
- Scheduling
- Microsoft Excel
- Product Promotion
- Client Relations
Accomplishments
I was the CSR of the year in 2019 and 2021 for Jefferds Corporation (Homestead Material Handling Company) In West Virginia and Virginia.
I have a passion for being involved and giving back to my community.
I actively volunteer as a coach for Football and Basketball in Recreation League and Upward Sports. I also volunteer as the Head Cross Country Coach at my son's school.
Additional Information
If I am afforded the opportunity to gain employment with your company you will be getting a driven self starter who holds himself to a higher standard than that anyone could place on him.
Timeline
Customer Service Representative
C&B Material Handling
12.2022 - Current
Customer Service Representative
Homestead Material Handling Company
12.2017 - 12.2022
Production Manager
Quickrete
09.2014 - 12.2017
Assistant Plant Manager
General Engineering Company
06.2011 - 09.2014
Customer Service Manager
Gates Corporation
10.2006 - 06.2011
Constituent Services Representative
United States Senate
11.2003 - 10.2006
Branch Manager
Southwest Virginia Second Harvest Food Bank
04.2000 - 11.2003
GED and Math Instructor
United States Department Of Labor Job Corp
09.1997 - 04.2000
Robotic Welding Programmer
Titan Wheel
01.1993 - 09.1997
Bachelor of Arts - Human Services/History
East Tennessee State University
High School Diploma -
Patrick Henry High School
Similar Profiles
Tami PageTami Page
Parts Manager at C&B Material HandlingParts Manager at C&B Material Handling
Byron StockmanByron Stockman
Lead Shop Technician at C&B Material HandlingLead Shop Technician at C&B Material Handling
Mark MarshallMark Marshall
Parts Sales and Purchasing Specialist at C&B Material HandlingParts Sales and Purchasing Specialist at C&B Material Handling