Kevin Steinburg
Calgary
Summary
Dynamic Home Financing Associate with a proven track record at The Bank of Nova Scotia, enhancing customer satisfaction through effective problem resolution and strategic engagement. Skilled in client relations and proficient in MS Office, I excel at fostering partnerships and driving results in home financing applications.
Overview
16
16
years of professional experience
Work History
Home Financing Associate
The Bank of Nova Scotia
11.2015 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key partners, facilitating effective communication across departments and teams.
- Initiated and processed applications for home financing
Mortgage Specialist Assistant
Dominion Lending
09.2014 - 11.2015
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key partners, facilitating effective communication across departments and teams.
- Initiated and processed applications for home financing
Mortgage Specialist Assistant
RBC Royal Bank
07.2009 - 11.2014
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key partners, facilitating effective communication across departments and teams.
- Initiated and processed applications for home financing
Education
Associate of Arts - Business And Management
Canadian Institute of Management
Winnipeg Manitoba06-1993
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Client engagement
- Product knowledge
- MS office
- Customer service orientation
- Management support
- Sales techniques
- Sales expertise
Timeline
Home Financing Associate
The Bank of Nova Scotia
11.2015 - Current
Mortgage Specialist Assistant
Dominion Lending
09.2014 - 11.2015
Mortgage Specialist Assistant
RBC Royal Bank
07.2009 - 11.2014
Associate of Arts - Business And Management
Canadian Institute of Management
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