KEVIN STEINHAUSER

PARTS ADVISOR /Assistant Parts Manager

BARKAU CDJR

05.2021 - 08.2024

Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
Improved inventory management by implementing efficient tracking systems and conducting regular audits.
Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
Continuously pursued professional development opportunities to stay current on industry trends and best practices related to automotive parts advising roles.
Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
Organized parts storage and stocked inventory according to established guidelines.
Assisted customers in finding appropriate parts promptly.
Completed sales and service documentation for customer and business records and provided receipts of purchase.
Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Ordered parts from various distributors to fulfill demands.
Conducted cash handling, credit card transactions, and register closeout at end of business day.
Inspected parts for defects, removing damaged parts, and replacing with new ones.
Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Stocked and managed stock of parts.
Researched vehicles and parts via physical catalogs and electronic means.
Maintained clean and neat parts counter and sales floor.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Handled all customer service issues quickly to maintain high satisfaction levels.
Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Assisted customers by responding to complaints and offering updates on back-ordered parts.
Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Advised customers on substitution or modification of parts to replace original manufacturer parts.
Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Examined returned parts for defects and exchanged defective parts or refunded money.
Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Rearranged parts department to better serve changing trends and keep workspaces organized.
Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
Streamlined parts inventory management through diligent tracking and recordkeeping.
Developed strategies to optimize parts storage and organization, reducing time spent searching for specific items.
Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
Improved overall department efficiency, implementing better communication channels between team members.
Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms that benefited the dealership''s bottom line.
Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
Conducted regular audits of parts inventory to minimize discrepancies and maintain accurate records for financial reporting purposes.
Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Summary

Overview

Work History

PARTS ADVISOR /Assistant Parts Manager

SHOP MANAGER

Education

High School Diploma -

Timeline

PARTS ADVISOR /Assistant Parts Manager

SHOP MANAGER

High School Diploma -

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