Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Stevens

Buffalo,NY

Summary

Adept at driving operational excellence, I spearheaded initiatives at Kelly's Korner to enhance food prep efficiency and reduce waste, achieving significant cost control. My expertise in vendor negotiation and a proven track record in fostering team performance through comprehensive training highlight my leadership and strategic planning skills.

Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities.

Overview

15
15
years of professional experience

Work History

Director of Food and Beverage

Kelly's Korner
08.2016 - Current
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Call Center Response Specialist

Sirius XM Satellite Radio, Online Radio Streaming
03.2010 - 06.2016
  • Followed all company policies and procedures to deliver quality work.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Gathered, organized and input information into digital database.
  • Devised and implemented processes and procedures to streamline operations.
  • Consistently utilize effective communication, knowledge retention and recall, speed and efficiency, creative problem solving, emotional stability and empathy.
  • Approach service and retention with integrity, compassion, and perseverance.
  • Connect and builds rapport with a variety of customer types by using common courtesy, creating empathy, actively listening, educating, and offering solutions which caters to our customers’ needs.
  • Diffuse high-tension situations as the need arises and goes above and beyond to create resolve to issues and customer complaints.
  • Utilize multiple systems and various tools available to stay abreast of changes and new information. This is key to assist customers correctly and appropriately.
  • Consistently achieve KPI call center metrics such as Call Quality, Schedule Adherence, Schedule Conformance, Attendance, and Average Handle Time.
  • Flexible and willing to work on additional assignments/department initiatives as needed.
  • Attend additional training as needed to support evolving business needs.

Education

High School Diploma -

Seneca Professional School
Buffalo, NY

Skills

  • Menu development
  • Hygiene standards
  • Cost control
  • Vendor negotiation
  • Cost reduction
  • Inventory management

Timeline

Director of Food and Beverage

Kelly's Korner
08.2016 - Current

Call Center Response Specialist

Sirius XM Satellite Radio, Online Radio Streaming
03.2010 - 06.2016

High School Diploma -

Seneca Professional School

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Kevin Stevens