Kevin Stevenson
Forney,USA
Summary
Results-driven professional committed to enhancing customer satisfaction through tailored beauty care plans and high-quality service. Proven ability to manage multiple tasks in fast-paced environments while maintaining attention to detail. Demonstrates reliability and a proactive approach to resolving issues, ensuring client retention and loyalty.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Delivery Technician
Commonwealth Joes
Beltsville, MD
07.2022 - 06.2024
- Operated postal vehicles safely under various weather conditions, adhering to traffic laws.
- Adjusted routes in response to construction or road closures, maintaining efficiency.
- Updated route information to reflect changes in addresses or delivery instructions.
- Resolved customer delivery issues and answered questions, fostering positive relationships and enhancing overall customer satisfaction.
- Demonstrated reliability and punctuality to meet or exceed delivery deadlines and deliver goods on time to customers.
- Trained new delivery technicians on routes and postal procedures, ensuring adherence to standards and improving team performance.
- Promoted postal services and products during customer interactions, enhancing customer engagement and identifying potential revenue opportunities.
- Detected and reported suspicious items following postal guidelines. according to postal guidelines and reported them appropriately.
- Followed confidentiality protocols for sensitive mail, ensuring privacy protection.
COSMETOLOGIST
Smart Styles Salon
Fayetteville, NC
03.2020 - 05.2022
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategies to achieve desired results while maintaining hair health.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Cultivated long-lasting customer relationships by consistently delivering exceptional service.
- Boosted revenue by providing exceptional customer service and managing inventory effectively.
- Enhanced sales performance through targeted marketing strategies, individualized beauty care plans, and a positive attitude.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
INDEPENDENT SALES
J. Gold Inc
Fayetteville, NC
12.2018 - 02.2021
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Devised strategies to maximize account penetration and enhance business development.
- Analyzed and implemented account penetration strategies for target customers, monitoring competitors' products and marketing data.
- Negotiated contracts to increase profitability and drive sales through partnerships with local businesses.
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate of 83.5%.
- Orchestrated efficient and performance-oriented daily work plan to maximize time usage and customer connections.
- Used Excel and Microsoft One Note to maintain customer account and sales records.
MANAGER OF OPERATIONS
Skeete Moving Service
07.2017 - 03.2020
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified customer needs and negotiated profitable projects, achieving a high success rate.
- Monitored daily cash discrepancies and inventory shrinkage to ensure financial accuracy.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Communicated with customers courteously and professionally to drive satisfaction.
- Followed safety protocols to prevent accidents and injuries.
FRESH FOOD ASSOCIATE
Walmart
Randallstown, MD
04.2015 - 08.2015
- Provided enthusiastic assistance to customers in-store and by telephone, effectively addressing inquiries and enhancing overall customer experience.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Executed product demonstrations to showcase features and effectively address customer concerns, leading to increased customer engagement.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Designed and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales.
- Kept current on store sales, payment policies, and security standards to ensure compliance and support smooth operations.
APPAREL DEPARTMENT MANAGER
Sport Zone
08.2014 - 02.2015
- Established performance goals for employees and delivered actionable feedback to enhance skill development.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created employee schedules and monitored call-outs to ensure adequate staffing during peak periods.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed budgets and allocated resources effectively to support operational efficiency and drive profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
SALES ASSOCIATE TEAM LEADER
Shoe City
01.2014 - 08.2014
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased store revenue by suggesting complementary accessories, encouraging customers to complete their purchases.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built lasting customer relationships through effective communication and timely responses, fostering loyalty and expanding client base.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Addressed customer complaints by listening and providing effective solutions. and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Supported event marketing and brand promotion initiatives, enhancing customer engagement and driving sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Certificate - Insurance
Texas Adjuster School
Dallas, TX07-2026
TABC certificate - Food And Beverage
360 Training
Dallas, TX11-2024
Food Handler Certificate -
360 Training
Dallas, TX11-2024
Certification - Cosmetology
Serenity At Miller-Motte College
Fayetteville, NC10-2017
High School Diploma -
Baltimore HS
Baltimore, MD06-2013
Skills
- Route Optimization
- Delivery Efficiency
- POS systems
- Sales and Upselling
- Customer insights
- Organizational Systems
- Team Collaboration
- Multitasking
- Multitasking
Certification
- TABC certificate (Texas Alcoholic Beverages Commission), 11/01/24
- Food handlers certificate, 11/01/24
Timeline
Delivery Technician
Commonwealth Joes
07.2022 - 06.2024
COSMETOLOGIST
Smart Styles Salon
03.2020 - 05.2022
INDEPENDENT SALES
J. Gold Inc
12.2018 - 02.2021
MANAGER OF OPERATIONS
Skeete Moving Service
07.2017 - 03.2020
FRESH FOOD ASSOCIATE
Walmart
04.2015 - 08.2015
APPAREL DEPARTMENT MANAGER
Sport Zone
08.2014 - 02.2015
SALES ASSOCIATE TEAM LEADER
Shoe City
01.2014 - 08.2014
Certificate - Insurance
Texas Adjuster School
TABC certificate - Food And Beverage
360 Training
Food Handler Certificate -
360 Training
Certification - Cosmetology
Serenity At Miller-Motte College
High School Diploma -
Baltimore HS