Summary
Overview
Work History
Education
Skills
Websites
Awards
Military Service
Timeline
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KEVIN STOKES

Summary

Proven leader with a track record of driving revenue growth and profit enhancement at Rollins Inc, managing over $50 million in revenues. Specializes in retail operational execution and team building, achieving a 13% increase in NPS. Expert in sales management and strategic development, with a focus on performance improvement and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Regional Manager (Orkin) / President (PermaTreat)

Rollins Inc
03.2022 - Current
  • Hire, coach, train, and develop Branch Managers with an entrepreneurial mindset and a focus on prioritizing people
  • Drive company metrics to meet and exceed performance goals across all categories through effective leadership development
  • Ensure safety and compliance with company standards while using tools like Go GPS and Mentor
  • Enhancing the workplace culture and improving employee retention through active engagement
  • Conduct daily visits that include Ride Alongs with field staff
  • Monitor stock levels to ensure optimal inventory without overstocking or stockouts
  • Distribute inventory across various locations to meet regional demand and minimize excess stock in one area
  • Analyze and manage slow-moving or obsolete inventory to reduce holding costs and improve cash flow reducing carrying cost by 2%
  • Increased Sales by 1.7 Million YOY by Setting sales goals and track sales performance analytics
  • Implemented ongoing training programs to enhance skills and product knowledge
  • Oversee all aspects of Profit and Loss (P&L) management and forecasting for future growth for the Region with over 50 million in Revenues
  • Raised our NPS rating by 13% by Conducting Quality Assurance Audits with Branch management

District Operations Manager

Safelite Auto Glass
Maryland and Va
07.2019 - 01.2021
  • Manage locations in Northern Virginia and Maryland with district revenues exceeding 45 million annually with over 40% contributions
  • Controlled inventory levels, Tech performance and KPI’s on productivity with Leadership driven results
  • Set up team meetings as well as Ride Alongs with every tech to address any performance issue
  • Provide direction to overall supply chain and retail operations, total net conversion and net promotor score (NPS)
  • Lead the implementation of key file initiatives focusing on customer journey improvement
  • Involved in planning for market budgets, forecast and P&L reviews to company expectations
  • Conduct Monthly P&L reviews with locations to address opportunities and set goals
  • Facilitate all production related activities which involve volume and yields, labor per hour, planning and scheduling, quality assurance and product purchasing
  • Determine development opportunities by conducting market visits and supporting the execution and validation of the processes

Regional Manager

Aaron’s, Inc.
N.W
01.2008 - 12.2019
  • My area consisted of 10+ locations in Maryland and Virginia exceeding 14 Million in Revenues annually
  • Conduct Monthly P&L meeting and training to drive EBITDA
  • Manage Inventory levels, Purchasing and creating PO’s, Return to Vendors, Balance Regional Stock and Idle inventory
  • Contacting customer opportunities to resolve within 24 hours to insure customer satisfaction
  • Audit locations to maintain proper company guideline with compliance and Risk Management
  • Instituted strategic interviewing for associate and store management-level roles
  • Merited series of performance awards: Store of the Month April, May and June 2021; 2016 Top Customer Growth in the Company; 2016 Most improved Region in Northeastern Operations; 2013 Top Customer Growth Region in Northeastern Operations; and 2008 Top 10 Region of the Year

Sr. District Manager

Rent A Center
Alexandria

Education

Diploma -

Courtland High School
Fredericksburg, VA

Skills

  • Retail Operational Execution
  • Sales Management
  • Revenue & Profit Growth
  • Team Building & Leadership
  • Training & Development
  • Performance Improvement
  • Business development and planning
  • Sales and marketing strategies
  • Operational management
  • Strategic development
  • Cost reduction
  • Multi-million-dollar P&L management
  • Customer and vendor relations
  • Brand development
  • Delivery fleet management
  • Staff training and development

Awards

  • Store of the Month April, May and June 2021
  • 2016 Top Customer Growth in the Company
  • 2016 Most improved Region in Northeastern Operations
  • 2013 Top Customer Growth Region in Northeastern Operations
  • 2008 Top 10 Region of the Year

Military Service

US Army, Ft. Benning, GA, United States Army Ranger 3rd Ranger Battalion

Timeline

Regional Manager (Orkin) / President (PermaTreat)

Rollins Inc
03.2022 - Current

District Operations Manager

Safelite Auto Glass
07.2019 - 01.2021

Regional Manager

Aaron’s, Inc.
01.2008 - 12.2019

Sr. District Manager

Rent A Center

Diploma -

Courtland High School

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