Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KEVIN STORY

Lakeshore Dr,TN

Summary

Multi-talented Estimator consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Results-driven Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence.

Overview

23
23
years of professional experience

Work History

Service Advisor

VW of North Nashville
Madison, TN
12.2023 - 04.2025
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Conducted customer satisfaction surveys to identify areas for service improvement.
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.

Service Advisor

Rockie Williams' Premier Dodge Chrysler Jeep Ram
Mt Juliet, TN
09.2020 - 12.2022
  • Updated databases with new and modified customer data.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Conducted customer satisfaction surveys to identify areas for service improvement.

Collision Estimator

Pro Care Collision
Corinth, TX
07.2016 - 06.2020
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Service Advisor

Honda Of Denton
Denton , TX
10.2014 - 07.2016
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Handled customer issues with confidence, using my skills to provide effective resolution.
  • Capitalized on dollars in customer up-sell opportunities resulting in high gross increased revenues.

Service Advisor

Lewisville Volkswagen
Lewisville, TX
06.2008 - 10.2014
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Delivered excellent customer service, resulting in consistent 92% customer satisfaction rating.

Service Advisor

North Texas Nissan
Denton, TX
03.2002 - 04.2008
  • Developed documentation and logs of implemented solutions and generated and submitted updated reports.
  • Capitalized on gross in customer up-sell opportunities resulting in 99% increased revenues.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Handled high-volume paperwork and collaborated with department to resolve invoicing and shipping problems.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Cross-trained and backed up other customer service managers.

Education

Associates - Automotive Marketing

Northwood Institute
Cedar Hill, TX
1 1984

Skills

  • Customer service
  • Database management
  • Problem solving
  • Customer relationship management
  • Communication skills
  • Communications
  • Team management
  • Team building
  • Time management
  • Product knowledge
  • Service scheduling

Accomplishments

I have been in the automotive business for more than 28 years, learning from the bottom up. I starting washing vehicles, then sales, warranty clerk to service advisor at my fathers dealerships. I moved to dallas in 2002 and began writing service as soon as I arrived. I was the drive manager at North Texas Nissan for 6 years when the management changed. I chose to leave and began my next experience at Lewisville Volkswagen where I was employed for 8 years again after 6 service manager changes I left and and went to Honda of Denton where I was employed for 3 years, My final destination was at Pro Care Collision where I was employed for 3 1/2 years. We moved to Nashville to make a new start and I am motivated to get back into the service industry.

Timeline

Service Advisor

VW of North Nashville
12.2023 - 04.2025

Service Advisor

Rockie Williams' Premier Dodge Chrysler Jeep Ram
09.2020 - 12.2022

Collision Estimator

Pro Care Collision
07.2016 - 06.2020

Service Advisor

Honda Of Denton
10.2014 - 07.2016

Service Advisor

Lewisville Volkswagen
06.2008 - 10.2014

Service Advisor

North Texas Nissan
03.2002 - 04.2008

Associates - Automotive Marketing

Northwood Institute
KEVIN STORY