KEVIN STREEKS
St. Petersburg,FL
Summary
Passionate about customer care and armed with proven technical skills, this entry-level UX designer, photographer, and videographer is ready to embark on a career change. With a keen eye for detail and a creative mindset, I am excited to merge my diverse skill set into a dynamic role that allows me to craft exceptional user experiences. Eager to contribute my expertise and drive innovation, I am committed to delivering impactful solutions that exceed expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Photographer
Zillow / ShowingTime
09.2023 - Current
- Capture industry-leading, professional still photography, listing videos, 3D or 360 virtual tours, Matterport, drone photography & videos, and social media videos for for-sale or for-rent properties
- Utilize advanced photography techniques and equipment to showcase the unique features and aesthetics of each property, allowing sellers and real estate agents to market their listing in the best light
- Coordinate and interact with clients on site to understand their specific photography needs and expectations
- Provide guidance and direction to clients and property owners during photography sessions to achieve desired results and maximize the visual impact of images
- Use cutting-edge proprietary technology to create captivating rich media experiences
- Ensure that all photographs adhere to brand guidelines and represent properties accurately and attractively
- Manage and maintain photography equipment, including cameras, lenses, and accessories, to ensure optimal performance and reliability
- Organize and upload captured media for post-processing, meeting all deadlines and appointment punctuality, and adhering to availability guidelines
- Stay updated on industry trends and best practices in real estate photography to continually improve skills and techniques via various training sessions
- Develop creative concepts and ideas for photography to effectively showcase the unique selling points of each property
- Collaborate with other team members such as Regional Managers, Market Leaders, and photographers as well as external partners such as real estate agents and marketing professionals to deliver cohesive visual assets for marketing campaigns and promotional materials
- Adapt to future media, product, service, capture or processing changes
- Represent Showingtime+ in a professional manner
Photographer / Graphic Designer
Freelance Photographer
09.2010 - Current
- Provide photographic services in a wide variety of areas, including portraiture, maternity, engagement as well as special and 'milestone' events
- Work mainly in digital format color and Black & White
- Also provide basic videography for portrait sessions
- Determine project requirements and consult with hair and makeup artist professional as necessary
- Inspect proofs and identify prints for retouching
- Collaborate with project team to coordinate development and determine project scope and limitations
- Adjust, modify and rework photos using digital retouching and photo-manipulation techniques
Certified Bilingual Access Outreach Specialist (Team Lead)
Atrium Health
05.2017 - 01.2021
- Set up and managed patient access for online portal, reset passwords and performed troubleshooting of accounts as necessary
- Answered inbound and/or placed outbound telephone calls as required and appropriately directed callers and ensured all calls were handled efficiently and in a timely manner
- Evaluate, establish, and apply best practices, patterns, and guidelines to optimize customer experience and trained incoming new hires to deliver the best user experience
- Scheduled various types of appointments for physicians, advanced clinical practitioners, and other providers, and communicated any necessary instructions to the patient including calculations and reschedules and provided followup service for appointments as well as provided special instructions on a case-by-case basis
- Assisted with identifying and initiating necessary referrals for specialist appointments, procedures or tests
- Provided back end support for web applications to test and validate account functionality and created various databases, corrected errors and made necessary modifications by creating various as well as oversaw user authentication and authorization processes for both mobile and desktop versions of the network's online portal system
- Evaluated new and emerging methods and technologies in UX used by our competitors and identified best of breed to incorporate into team's toolkit
Production Designer / Customer Care Agent (Seasonal agent)
Shutterfly INC: Time Prints Division
09.2016 - 12.2016
- Worked in partnership with Creative team leads to ensure each brand was best represented through visual language in accordance with the Tiny Prints style guide
- Operated collaboratively with client as well as independently in developing thoughtful designs and followed through with the project from start to finish, while gaining creative leads alignment and approval in design direction
- Continuously worked to enhance competencies-including but not limited to design skills, presentation skills, communication and time management
- Retouched and enhanced photography assets for the best color, light and shadow (hi-res print and online)
- Provided exceptional customer care support via telephone and online chat
- Advised / educated customers within procedural guidelines to ensure a complete solution to their technical or service issue
- Escalated more complex issues / customer complaints regarding sales promotions, order discrepancies, etc to higher management / corporate engineering team
Education
Bachelor of Arts - Graphic Design and Media Arts
Southern New Hampshire University
Manchester, NH05.2022
Skills
- Fluent in Spanish
- Proficient in Microsoft
- Adobe suite
- Capture One
- Final Cut Pro
- HTML
- CSS
- Retouching and color correction
- HD photography
- Digital video
- Field and in-studio shooting
- Portrait photography
Knowledgeareas
- Graphic Design
- User Interface
- Visual Aesthetics
- Project Management
- Customer Support
- Adobe Suite
Certification
- Project Management Professional (PMP)
Languages
Spanish
Full Professional
Timeline
Photographer
Zillow / ShowingTime
09.2023 - Current
Certified Bilingual Access Outreach Specialist (Team Lead)
Atrium Health
05.2017 - 01.2021
Production Designer / Customer Care Agent (Seasonal agent)
Shutterfly INC: Time Prints Division
09.2016 - 12.2016
Photographer / Graphic Designer
Freelance Photographer
09.2010 - Current
Bachelor of Arts - Graphic Design and Media Arts
Southern New Hampshire University
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