Kevin Suazo
Taos
Summary
Dynamic Shift Leader at Buffalo Wild Wings with a proven track record in cash handling and team motivation. Enhanced customer satisfaction through effective problem-solving and staff training, ensuring a safe and efficient work environment. Recognized for fostering a cohesive team culture while maintaining high operational standards.
Overview
9
9
years of professional experience
Work History
Shift Leader
Buffalo Wild Wings
04.2016 - 10.2024
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
GED -
Unm Taos
Taos05-2011
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Creative problem solving
- Staff training and development
- Inventory counts
- Daily workflows
- Professional appearance
- Client support
Timeline
Shift Leader
Buffalo Wild Wings
04.2016 - 10.2024
GED -
Unm Taos
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