Kevin Sullivan

Manage a team of 80 in a fast-paced retail environment, driving results through clear expectations, daily communication, and accountability. Focused on operational excellence, team development, and customer satisfaction.

Key Highlights

• Manage the inbound logistics, managing up to 14 weekly truck deliveries, and driving efficient fulfillment of online orders picking, packing and shipping for up to 8,000 units daily.
• Served as project lead for a full-scale store remodel, coordinating with contractors and cross-functional teams to implement updated planograms, enhance store layout, and ensure minimal disruption to daily operations.
• Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
• Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
• Led cross-functional teams for streamlined communication and efficient operations

Led daily operations in Flooring, Appliances, and Kitchen & Bath, driving a 12% year-over-year increase in specialty sales through effective sales strategies and strong service execution.

Key Highlights

• Managed a team of 35, boosting product knowledge and customer engagement
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.