Summary
Overview
Work History
Education
Skills
Accomplishments
Trip Advisor Guest Comments
Timeline
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Kevin Sutch

St. Louis Park,MN

Summary

Adaptable Front Desk Agent/Night Auditor dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

17
17
years of professional experience

Work History

Front Desk Agent/Night Auditor

Loews Hotels
Minneapolis, MN
05.2014 - 03.2024
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided excellent customer service while upholding company policies.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Resolved customer complaints promptly and courteously.
  • Processed payments accurately and efficiently.
  • Inputted guest information into computer system accurately and securely.
  • Managed cash drawer responsibly throughout shift.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Scheduled reservations for groups and special events.
  • Facilitated successful front desk operations for high-volume hotel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Maintained cleanliness of lobby area at all times.
  • Supervised daily operations of hotel front desk in absence of manager.

Front Desk Agent

Graves 601
Minneapolis, MN
03.2007 - 05.2024
  • Answered phones, responded to inquiries, and took messages.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Offered dining information and helped guests organize local activities to enhance stay.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Education

Some College (No Degree) -

Christ For The Nations
Dallas TX

Skills

  • Guest Relations
  • Report Generation
  • Safety and security procedures
  • Night Audit
  • Reservations
  • Customer Service
  • Reporting capabilities
  • Administrative Skills
  • Microsoft Office Suite
  • Training and mentoring
  • POS Systems - Micros, Simphony
  • Opera
  • Kipsu
  • Hotsos

Accomplishments

  • Employee of the Year 2019 Loews Hotel Minneapolis

Trip Advisor Guest Comments

  • "Check in was smooth, and quick. Thanks to Kevin I was able to get in the door quickly, checked in, and off to a really great city-view room. Nice, helpful with the area, and efficient."
  • "Kevin made the check-in effortless, and went above and beyond selecting our rooms. We were there for a baseball series, but we will go back for the outstanding staff and welcoming city!"
  • "One person in the concierge stood out among the others and this was Kevin. Our plans to stay changed three times within an hour, but Kevin always maintained a "no problem" attitude and really took care of us."

Timeline

Front Desk Agent/Night Auditor

Loews Hotels
05.2014 - 03.2024

Front Desk Agent

Graves 601
03.2007 - 05.2024

Some College (No Degree) -

Christ For The Nations

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Kevin Sutch