Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Sweet

Donna

Summary

Dynamic customer service professional with proven expertise at TTEC, adept at data management and effective communication. Recognized for enhancing customer satisfaction through problem-solving and team collaboration. Skilled in cash handling and order fulfillment, consistently delivering results in fast-paced environments while maintaining attention to detail.

Overview

11
11
years of professional experience

Work History

Crew Member

McDonald's
Alamo
04.2025 - Current
  • Delivered excellent customer service in a fast-paced environment.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Collaborated with team members to ensure timely order fulfillment.
  • Handled cash register transactions accurately and responsibly.
  • Restocked supplies as needed to support continuous service flow.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Took orders from patrons and input selections into store computer system.

Real-Time Analyst

TTEC
McAllen
02.2017 - 07.2024
  • Provided insights on staffing needs based on predicted call volumes and service levels.
  • Documented standard operating procedures for data management and reporting processes.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Extracted raw data from various sources such as databases, APIs, web scraping tools.

Customer Service Representative

Maximus
Pharr
02.2016 - 02.2017
  • Provided assistance in resolving customer inquiries and complaints effectively.
  • Managed customer accounts and maintained accurate records in CRM systems.
  • Collaborated with team members to streamline service processes and improve efficiency.
  • Educated customers on product features and services to enhance satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Atento
Pharr
03.2014 - 01.2016
  • Provided assistance in resolving customer inquiries and complaints effectively.
  • Managed customer accounts and maintained accurate records in CRM systems.
  • Collaborated with team members to streamline service processes and improve efficiency.
  • Educated customers on product features and services to enhance satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Arts - Theater Arts

The University of Texas At Arlington
Arlington, TX
12-1994

Skills

  • Customer service
  • Cash handling
  • Order fulfillment
  • Point of sale
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Effective communication
  • Data management

Timeline

Crew Member

McDonald's
04.2025 - Current

Real-Time Analyst

TTEC
02.2017 - 07.2024

Customer Service Representative

Maximus
02.2016 - 02.2017

Customer Service Representative

Atento
03.2014 - 01.2016

Bachelor of Arts - Theater Arts

The University of Texas At Arlington

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