Kevin Swinson
Inglewood,CA
Summary
Detail-oriented professional with a strong background in traffic management and customer service. Proven ability to adapt problem-solving techniques in high-stress situations while ensuring compliance with safety regulations and enhancing user experience.
Overview
14
14
years of professional experience
Work History
Traffic Control Officer
LAZ Inglewood Parking Enforcement
09.2023 - Current
- Enforced municipal codes by issuing citations for violations, promoting adherence to local traffic laws.
- Monitored traffic flow to ensure compliance with parking regulations and enhance roadway safety.
- Assisted in directing vehicles during events, minimizing congestion and improving overall traffic management.
- Logistic supervisor duties maximizing workflow operations.
Customer Service Associate
Cross Campus
05.2017 - 09.2022
- Adhered to policies and procedures to consistently meet or exceed performance requirements.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Troubleshot shortages and overages to support quality control efforts.
- Resolved customer issues and managed relations effectively to enhance customer satisfaction.
- Delivered tailored solutions to new and long-standing customers by closely addressing concerns.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Barista
Starbuck Coffee
08.2012 - 10.2016
- Delivered exceptional customer service, fostering positive customer relationships.
- Prepared high-quality beverages with precision and attention to detail.
- Operated espresso machines and brewing equipment efficiently during peak hours.
- Trained new baristas on beverage preparation and customer interaction protocols.
Education
Bachelor of Science - Marketing
California State University, Northridge
Northridge, CA05-2008
Skills
- Traffic safety protocols
- Work zone safety
- Route planning
- Conflict resolution
- Crowd control techniques
- Traffic flow analysis
- Traffic management
- Stress tolerance
Timeline
Traffic Control Officer
LAZ Inglewood Parking Enforcement
09.2023 - Current
Customer Service Associate
Cross Campus
05.2017 - 09.2022
Barista
Starbuck Coffee
08.2012 - 10.2016
Bachelor of Science - Marketing
California State University, Northridge