Kevin Sylvester
Summary
Analytical Technical Advisor committed to providing direction and support in [Type] field. Manages multiple priorities effectively and maintains patience and composure during stressful situations. In-depth knowledge of [Type] procedures and practices.
Overview
19
19
years of professional experience
Work History
Technical Service Advisor
Massy Motors Ltd.
08.2013 - 10.2023
- Served as primary point of contact for triaging technical issues.
- Developed estimates by costing materials, supplies, and labor.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Marketing & Event Coordinator
DELL - Regency Recruitment Trinidad.
12.2011 - 07.2013
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes which met sales targets.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Trained and supervised event staff to complete tasks on time.
- Arranged audio-visual equipment, transportation and displays for various types of events.
Administrative Clerk 1
Ministry Of Legal Affairs - Intellectual Property
12.2009 - 12.2011
- System updates on WIPO's website and generate monthly reports.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files and organizational documentation.
- Coordination various legal aspects of the trademark portfolios with focus on T&T, WIPO and all others mandated by any external governmental entities.
- Coordinate all travel arrangements to Geneva, Switzerland and request finance approvals from Attorney General's Office.
- Conducted research to assist with routine tasks and special projects.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Boosted department efficiency with timely completion of assigned tasks such as drafting correspondence or reports for management review.
Administrative Assistant
Ministry Of Legal Affairs - Human Recourses Dpt.
12.2007 - 12.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively.
- Ensured accurate record-keeping with diligent data entry and database management.
- Transformed departmental database to record employee sick leave reports and calculations.
- Accounting liaison for salary disbursement.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
Administrative Associate - Outreach & Logistics
Tyler Consulting LTD.
08.2004 - 08.2007
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance targets.
- Generated digital requisition orders, maintain stock levels, file insurance complaints and update client corrections.
- Organized travel arrangements for executives including flights, accommodations, ground transportation ensuring seamless journeys.
- Supported executive staff by preparing reports, presentations, and correspondence as needed.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Supply Chain Management
Arthur Lok Jack Graduate School of Business
Port Of Spain, Trinidad And Tobago01.2019
Business And Information Systems Management
School of Business And Computer Science
Port Of Spain, Trinidad And Tobago06.2006
High School Diploma -
Mucurapo Senior Secondary School
Port Of Spain, Trinidad And Tobago06.2003
Skills
- Graphic Design
- Event Management
- Photography
- Cross platform savvy macOS and windows
- Advanced MS Office experience and design
Timeline
Technical Service Advisor
Massy Motors Ltd.
08.2013 - 10.2023
Marketing & Event Coordinator
DELL - Regency Recruitment Trinidad.
12.2011 - 07.2013
Administrative Clerk 1
Ministry Of Legal Affairs - Intellectual Property
12.2009 - 12.2011
Administrative Assistant
Ministry Of Legal Affairs - Human Recourses Dpt.
12.2007 - 12.2009
Administrative Associate - Outreach & Logistics
Tyler Consulting LTD.
08.2004 - 08.2007
Supply Chain Management
Arthur Lok Jack Graduate School of Business
Business And Information Systems Management
School of Business And Computer Science
High School Diploma -
Mucurapo Senior Secondary School
Similar Profiles
Shawndell MarshallShawndell Marshall
HSSE Supervisor at Massy MotorsHSSE Supervisor at Massy Motors
Anderson WilliamsAnderson Williams
Office Assistant at Neal and Massy MotorsOffice Assistant at Neal and Massy Motors
Quincy YoungQuincy Young
PARTS OPERATIONS MANAGER at Massy motors LtdPARTS OPERATIONS MANAGER at Massy motors Ltd
Frederick WongFrederick Wong
Technical Service Advisor at Abell Pest Control Ltd.Technical Service Advisor at Abell Pest Control Ltd.
Nolan ChrapkoNolan Chrapko
Technical Service Advisor at Spartan ControlsTechnical Service Advisor at Spartan Controls