Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Symonds

Amsterdam,NY

Summary

Accomplished, capable professional with over 30 years of successful experience in technology, time and resource management, as well as customer and employee relations. Recognized consistently for performance excellence and contributions to automotive and customer service industry success. Strengths in communication and team building, as well as exceptional decision-making skills.

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

35
35
years of professional experience

Work History

Service Manager

Lia Toyota
07.2024 - 04.2025
  • Managed Service Department with 50+ employees
  • Worked closely with both Shop Foremen to maintain required technician training and certifications
  • Collaborated with the Service and Parts Director to set and achieve goals for the Service Department
  • Attended monthly meetings with DSPM to review corporate numbers and objectives
  • Established new procedures for making the service drive more customer-friendly, including 360-degree Walk-Around checks
  • Ensured the highest level of customer satisfaction, moving the customer survey average from 4.1 to 4.8
  • Controlled the dispatching of work through the shop
  • Set target to improve service advisor certifications; thus far, 7 have earned Master certification, and 6 have earned Expert certification
  • Constructed workable schedules for service advisors and technicians to maintain adequate coverage to meet customer needs
  • Recruited and hired highly qualified advisors and technicians as needed

Etch Process Technician

Global Foundries
05.2020 - 06.2024
  • Identified and addressed potential areas for improvement and optimized tool availability, cycle time, utilization, and cost
  • Actively participated in continuous improvement processes, learning, and skills development
  • Monitored production processes, identifying deviations and implementing corrective actions to uphold quality standards.
  • Operated and maintained complex semiconductor manufacturing equipment to ensure optimal performance and reliability.
  • Collaborated with cross-functional teams to troubleshoot equipment issues, enhancing operational efficiency and minimizing downtime.
  • Conducted regular inspections and preventive maintenance on machinery, reducing unexpected failures and prolonging equipment lifespan.

Assistant Service Manager

Lia Toyota Of Colonie
10.2006 - 03.2016
  • Established strong relationships with customers, fostering loyalty through personalized service experiences.
  • Worked with the Service Manager to resolve multiple teamwork problems, improve operations, and provide exceptional customer service.
  • Supervised daily service operations, ensuring efficient workflow and customer satisfaction.
  • Trained and mentored staff on best practices for exceptional service delivery.
  • Increased customer satisfaction and repeat business through the relentless pursuit of resolutions to problems arising from vehicle service needs, protecting the company's reputation and loyal client base
  • Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings
  • Analyzed customer feedback to identify areas for service enhancement and resolution of issues.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.

Store Manager

Stewart's Shops
04.1990 - 10.2006
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Developed sales strategies that increased store profitability while maintaining customer satisfaction.
  • Analyzed financial reports to identify trends, leading to informed decision-making and budgeting improvements.
  • Collaborated with regional managers to align store objectives with corporate goals, ensuring strategic growth.
  • Recruited, interviewed, and hired staff members who brought talent, enthusiasm, and experience to a skilled team of shop partners.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Ensured compliance with all applicable laws, regulations, and policies by regularly reviewing store procedures and taking corrective measures when necessary.

Education

Associate of Science - Business Administration And Management

Fulton Montgomery Community College
Johnstown
05.1990

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Employee training and development
  • Time management
  • Conflict resolution
  • Operational efficiency
  • Policy and procedure enforcement
  • Verbal and written communication
  • Performance evaluations

Timeline

Service Manager

Lia Toyota
07.2024 - 04.2025

Etch Process Technician

Global Foundries
05.2020 - 06.2024

Assistant Service Manager

Lia Toyota Of Colonie
10.2006 - 03.2016

Store Manager

Stewart's Shops
04.1990 - 10.2006

Associate of Science - Business Administration And Management

Fulton Montgomery Community College

Similar Profiles

CREATE PROFILE