Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
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Kevin Tallant-Hewes

Kevin Tallant-Hewes

Summary

Experienced Assistant Base Manager with a strong background in fire operations. Served as the second-in-command for all Air Tanker Base Retardant Mixing and Loading operations at HRCFIRE INC. for Four successful fire seasons from 2020 to 2024. Certified Mix Master, demonstrating expertise in ensuring the accurate and efficient mixing of fire retardant materials. Committed to excellence, dedicated 10 years of employment to HRCFIRE INC. In addition to fire management experience, excelled in the technology industry, working as a Certified Tech at Staples and as a Sales Associate providing technical support and sales assistance at EVGA, a leading computer hardware company. With a total of 6+ years management experience, 10+ years of retail experience and 10+ years of cumulative customer service experience, honed skills in various roles including sporting goods retail, technical support, loss prevention, and retail sales.

Overview

14
14
years of professional experience
2
2
Certification

Work History

Assistant Manager

HRCFIRE INC.
01.2020 - 01.2024
  • Second in command for dealing with day to day operations including but not limited to: Mixing fire retardant to within Spec, Safety of all personnel dealing with equipment and aircraft, ensure proper loading of aircraft, maintain good relationship with Agency (USFS), Ensure all employees have proper training and are up to the task of loading aircraft.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Defined clear targets and objectives and communicated to other team members.

Level 1 & 2 Technical Support

EVGA
01.2019 - 01.2021
  • Company Overview: EVGA is a company that sells computer hardware (Motherboards, Graphics cards, Processor cooling)
  • My duties included, Industry leading technical support, Build knowledge, Experience troubleshooting systems built for a Plethora of clients, Such as Video Editors, Gamers, Overclocking enthusiasts, Photographers, Engineers, who build Massive 3d models. Film Developers and more!
  • EVGA is a company that sells computer hardware (Motherboards, Graphics cards, Processor cooling)
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Store Manager

Lindsay's Vapors
  • Duties included, but not limited to: Opening store, hand crafting premium E-Liquid, Sample outside E-Liquid companies for possible stocking of their products, Keeping store neat and tidy, creating sales, with an inviting environment. Creating long lasting customers by being personable, friendly, professional, and knowledgeable. I also kept track of stock by reordering, and ordering new stock.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Customer Service, Sales and Loss Prevention, Floor Supervisor

FTD Florists Call Center
  • X-Trained for USAA, and other affiliates. A+ Rating for phone sales conversion rates 90+% Conversion Rate Consistently Highly Rated with answering and speaking on the phone. A+ Rating for time on phone avg. 3:00 Minutes for customer service call. Number One Phone salesman in the company in Feb, March, April 2015.
  • Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Evaluated work of 50+ floor employees to improve performance.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Resolved conflicts between team members and addressed complaints or grievances.

Education

High School Graduate -

Eagle Point High School

Skills

  • Driven individual
  • Rapid knowledge acquisition
  • Information technology proficiency
  • Retail management
  • Customer service excellence
  • Food service expertise
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Shift scheduling
  • Staff management

Personal Information

Date of Birth: 10/06/95

Certification

  • Mix-Master, HRCFIRE INC. - 2020-Current
  • Licensed Forklift Operator, USFS - 2023-Current

Timeline

Assistant Manager

HRCFIRE INC.
01.2020 - 01.2024

Level 1 & 2 Technical Support

EVGA
01.2019 - 01.2021

Store Manager

Lindsay's Vapors

Customer Service, Sales and Loss Prevention, Floor Supervisor

FTD Florists Call Center

High School Graduate -

Eagle Point High School

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Kevin Tallant-Hewes