Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Taylor

Summary

Client service professional with 10 years of experience delivering exceptional support to diverse clientele. Expertise in managing inquiries, resolving issues, and cultivating positive customer relationships. Proficient in QuickBooks and CRM platforms, demonstrating strong problem-solving abilities and attention to detail in fast-paced environments. Committed to enhancing customer satisfaction and contributing effectively to team success.

Overview

10
10
years of professional experience

Work History

Data Entry Coordinator

Insight Global
06.2024 - Current
  • Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports.
  • Perform high-volume data entry using word processing, spreadsheets, databases, and other computer software.
  • Respond efficiently to retrieving data from the databases or electronic filing systems.
  • Organized detailed forecasting reports on the quarterly performance of the Sales and Operations departments, highlighting key KPIs, and areas of concern.

Account Executive

TLK Fusion
09.2022 - 10.2023
  • While managing [5] client accounts, I acted as a trusted resource by recommending and developing roadmaps that meet their marketing objectives and needs.
  • Worked closely to support the VP of Sales daily to ensure client campaigns were on track and pacing to deliver in full to meet client expectations.
  • Collaborate cross-functionally with internal teams to develop customized solutions to meet client requirements, ensuring alignment with organizational goals and objectives.
  • Handled a high volume of client calls and emails, consistently meeting or exceeding performance goals for client satisfaction and retention.
  • Used CRM and data entry software, such as Salesforce and Monday, to track all current, booked, and outstanding business.

Warehouse Manager

American Freight Furniture
08.2021 - 08.2022
  • Prepared invoices using QuickBooks for customer accounts that allowed customers to make online payments on any open account.
  • Oversaw all warehouse operations, including incoming and outgoing shipments, staffing, training, open accounts, and scheduling.
  • Managed the warehouse inventory system and performed routine inventory checks to ensure that the system was up to date with available products.
  • Assisted employees with training and troubleshooting of warehouse management systems and other software platforms.
  • Reviewed all filled orders before loading for shipping, delivery, and accuracy of purchase, and ensured that the product was in proper condition.
  • Developed knowledge of products, enabling me to provide accurate information and recommendations to customers.

Post Supervisor

Allied Universal Security
07.2017 - 06.2021
  • Provided leadership and direction to a team of five Security Officers, filling the supervisor role during work shifts.
  • Coordinated schedules to cover all available hours, reviewed payroll forms for accuracy and followed proper procedures when approving and submitting into QuickBooks payroll.
  • Maintained detailed records of interactions and follow-up actions, ensuring accurate documentation and data entry.
  • Provided exceptional customer service by addressing inquiries and resolving issues courteously and professionally.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.

Shift Supervisor

Starbucks
04.2015 - 06.2018
  • Utilized QuickBooks to keep track of store inventory and place reorders before supplies run out.
  • Led a team of 8 baristas, ensuring smooth operations and customer satisfaction.
  • Implemented new strategies for efficient shift transitions.
  • Resolved customer complaints, improving the overall customer experience.
  • Boosted the store's average rating by 15% through superior service and team leadership.
  • Elevated customer retention by expertly managing team dynamics and service quality.

Education

Bachelor of Science - Sports Marketing & Media

Full Sail University
Winter Park, FL
10-2020

Skills

  • Teamwork orientation
  • Client satisfaction-driven
  • Customer Relationship Management software
  • Database management
  • Verbal and written communication
  • Time management

Timeline

Data Entry Coordinator

Insight Global
06.2024 - Current

Account Executive

TLK Fusion
09.2022 - 10.2023

Warehouse Manager

American Freight Furniture
08.2021 - 08.2022

Post Supervisor

Allied Universal Security
07.2017 - 06.2021

Shift Supervisor

Starbucks
04.2015 - 06.2018

Bachelor of Science - Sports Marketing & Media

Full Sail University

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Kevin Taylor