Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevin Tejada

San Antonio,TX

Summary

Dedicated and versatile professional with 7 years of experience across military service, law enforcement,
and retail management. Proven expertise in leadership, operational efficiency, and strategic planning.
Adept at handling high-stress situations and managing complex logistical tasks. Seeking a challenging
role where my unique skill set can contribute to organizational success.

Overview

9
9
years of professional experience

Work History

Service Member

National Guard
10.2016 - Current
  • Lead and train a unit of 4-6 personnel, enhancing team cohesion and operational effectiveness
  • Coordinate logistics for various missions, ensuring the timely and efficient delivery of resources
  • Implement and oversee safety protocols, contributing to the reduction of incidents and enhancing overall unit safety
  • Conduct risk assessments and strategic planning to support mission objectives.
  • Increased morale by fostering a supportive work environment and recognizing individual achievements.
  • Conducted detailed analyses of intelligence data, contributing to informed decision-making processes.
  • Achieved mission success, effectively coordinating resources and personnel in high-pressure situations.
  • Utilized advanced technical skills to troubleshoot complex equipment malfunctions swiftly.
  • Served as mentor to junior members, providing guidance on career development opportunities and profess ional growth.
  • Reduced equipment downtime by performing regular maintenance checks and repairs.
  • Responded to and assisted in medical emergencies.
  • Upheld code of conduct and maintained professionalism in stressful situations.

Assistant Store Manager

Pawn Shop, Inc.
06.2019 - 06.2024
  • Managed day-to-day operations of a busy pawn shop, including staff supervision, inventory control, and customer service
  • Increased store profitability through effective sales strategies and streamlined operations
  • Developed and maintained strong relationships with customers and vendors, enhancing service delivery and fostering trust
  • Implemented security measures that resulted in a N/A% reduction in theft and loss.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Busser

Bill Millers Bar-B-Q
02.2016 - 07.2016
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.

Education

High school diploma or GED -

Highlands High School
[City], [State]
06.2017

Skills

  • Leadership and Team Management
  • Risk Assessment and Strategic Planning
  • Customer Service and Relationship Management
  • Operational Efficiency and Logistics
  • Security Protocols and Safety Measures
  • Conflict Resolution and Problem Solving
  • Effective Communication and Interpersonal Skills
  • Teamwork and Collaboration
  • Customer Service
  • Decision-making capabilities
  • Relationship Building
  • Flexible Schedule
  • Productivity Improvements
  • Team Supervision
  • Recruiting and Hiring
  • Inventory Management
  • Staff Scheduling
  • Multiple Priorities Management
  • Conflict Mediation
  • Strong Work Ethic
  • Teamwork and Loyalty
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Works Well Under Pressure
  • Multitasking Abilities
  • Team Collaboration
  • Adaptability and Flexibility

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Pawn Shop, Inc.
06.2019 - 06.2024

Service Member

National Guard
10.2016 - Current

Busser

Bill Millers Bar-B-Q
02.2016 - 07.2016

High school diploma or GED -

Highlands High School

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Kevin Tejada